Account Manager, Agency
At a glance
Manager-level Account Management role at NewsBreak. Mountain View · $72,000–$140,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Lead agency customers through account setup and first campaigns so they can start using the platform quickly
- Use campaign results in regular reviews and QBRs to find ways to grow spend, improve ROAS and broaden adoption
- Identify accounts with falling spend, find the cause and build recovery plans with agency account managers
- Help agency teams improve client campaigns and understand NewsBreak ad products, platform features and testing options
- Take partner feedback and technical problems to ad operations, product and sales to improve workflows and platform features
What you bring
- At least two years in agency or partner account management, or digital ad account work in ad tech or digital media
- You have managed agency client portfolios through onboarding, renewals, expansion and recovery efforts
- You can lead data-based reviews, assess ROAS and pinpoint campaign performance declines
- You understand digital ad platforms, ad-server systems and tracking or attribution approaches
- A business or marketing degree, a related qualification or equivalent hands-on experience
Who this fits
This role suits someone experienced in agency relationships who can combine campaign analysis with hands-on troubleshooting. You’ll own an agency client portfolio and coordinate with internal teams. The position is based in Mountain View, California.
From the employer
About NewsBreak
Local life runs on local information. What happened down the street? Who can fix this? Where should we go tonight? NewsBreak started in 2015 to answer these questions, and today more than 40 million people a month rely on us to follow what’s going on in their zip code.
Three platforms with one vision: powering local life. Led by founder and CEO Jeff Zheng, NewsBreak is our local life and news platform; Nearby AI connects people with local businesses; and NDot AI helps publishers and creators grow and earn.
Building for the long term. A $115 million Series C made us a unicorn in 2021, and we keep investing in our people. We’re Great Place to Work® certified and named to Fast Company’s Best Workplaces for Innovators (2025) and Fortune’s Best Workplaces in the Bay Area™ (2026).
Everyone makes an impact. Whether you write code, shape products, tell our story, or run the business, we want people who own projects end to end, stay curious, and speak up. Join us.
Learn more at: NewsBreak, Nearby AI, NDot AI
About The RoleNewsBreak is looking for a strategic, relationship-focused Agency Account Manager to join our Ad Platform team. In this role, you will act as a primary bridge between NewsBreak and our key agency partners, managing a diverse portfolio of agency clients. You will nurture senior agency relationships, support their highest-value accounts across the full client lifecycle, and collaborate daily with agency account management teams to drive platform adoption, retention, and scalable growth.
Responsibilities
Agency Client Lifecycle Management
- Onboarding & Launch: Lead onboarding, account setup, and initial campaign launches for top-tier agency clients to ensure a seamless ramp and fast time-to-value.
- Scale & Grow: Run regular performance reviews and Quarterly Business Reviews (QBRs) with agency teams, translating campaign data into actionable insights that grow spend, improve ROAS, and expand platform adoption across their client portfolios.
- Retain & Save: Proactively monitor at-risk accounts, diagnose stalled or declining spend, and lead structured save and re-activation plans in close partnership with agency AMs.
- Manage a portfolio of agency clients, serving as the dedicated point of contact for agency partners and their internal account management teams.
- Provide day-to-day strategic and operational support to agency AM teams to optimize performance for their client accounts.
- Educate agency teams on NewsBreak’s ad products, platform features, best practices, and exclusive alpha/beta testing opportunities.
- Partner with internal ad ops, product, and sales teams to troubleshoot technical issues (event tracking, ad server technology) and streamline workflows for agency partners.
- Act as the voice of our agency partners internally, surfacing feedback to help shape product roadmaps and agency-specific platform features.
- 2+ years of experience in agency account management, partner management, or digital advertising account management within ad tech or digital media.
- Proven track record of managing a portfolio of agency clients and driving client lifecycle management (onboarding, retention, upselling, and save strategies).
- Strong analytical skills with a data-driven mindset to lead QBRs, optimize campaign ROAS, and diagnose performance drop-offs.
- Strong technical baseline in digital advertising platforms, ad server technologies, and tracking/attribution methodologies.
- Exceptional communication, presentation, and relationship-building skills to collaborate effectively with external agency account teams.
- Ability to prioritize and multitask in a fast-paced environment.
- Bachelor's degree in Business, Marketing, or a related field (or equivalent practical experience).
- Experience working directly in or with the App and/or eCommerce verticals.
- Prior background working at an ad agency or managing independent/holding company agency partnerships.
Benefits
We offer a competitive benefits package:
- Health, dental, and vision care for you and your family
- Top-tier 401(K) plan with company matching
- Paid time off and paid holidays
- Paid parental leave
- FSA and commuter benefits programs
- Team activity budget
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