Senior Account Manager - West Coast
At a glance
Senior Account Management role at DataVisor. Remote, United States · full-time.
In listing
Growth Roles summary, based on the employer's posting.
What you'll do
- Grow strategic enterprise accounts by building long-term partnerships and improving customer outcomes
- Create account plans that target revenue growth, major expansions, and upsells within assigned customers
- Build relationships with customer stakeholders, including executives, while connecting needs to solutions
- Increase adoption through business reviews, planning sessions, and regular customer engagement
- Find expansion opportunities across new business units and use cases, then lead renewals and negotiations
What you bring
- At least six years in enterprise SaaS sales or account management with large strategic customers
- A record of managing accounts reaching $10M+ ARR and generating substantial upsell revenue
- Working knowledge of fraud or Regtech solutions and the financial services sector
- Confidence engaging C-level and VP-level executives, supported by strong communication and presentation skills
- A bachelor’s degree or equivalent experience, plus background handling contract renewals and negotiations
Who this fits
This suits a senior enterprise account manager who can own strategic relationships, build growth plans, and sell expansions within existing customers. You’ll need to collaborate with Customer Success, Product, and Engineering while maintaining Salesforce.com records and forecasting account growth. The role is remote and assigned to the West Coast, with a focus on strategic accounts.
From the employer
About DataVisor
DataVisor is the world’s leading AI-powered Fraud and Risk Platform that delivers the best overall detection coverage in the industry. With an open SaaS platform that supports easy consolidation and enrichment of any data, DataVisor's solution scales infinitely and enables organizations to act on fast-evolving fraud and money laundering activities in real time. Its patented unsupervised machine learning technology, advanced device intelligence, powerful decision engine, and investigation tools work together to provide guaranteed performance lift from day one. DataVisor's platform is architected to support multiple use cases across different business units flexibly, dramatically lowering total cost of ownership compared to legacy point solutions. DataVisor is recognized as an industry leader and has been adopted by many Fortune 500 companies across the globe.
Our award-winning software platform is powered by a team of world-class experts in big data, machine learning, security, and scalable infrastructure. Our culture is open, positive, collaborative, and results-driven. Come join us!
Summary:
As a Senior Account Manager, you will be responsible for nurturing and expanding relationships with our largest and most strategic enterprise customers. You will act as a trusted advisor, ensuring customer success, driving adoption, and identifying opportunities for significant expansion and upsell within existing accounts. This role requires a deep understanding of our customers' business needs and the ability to align DataVisor's solutions to achieve their strategic objectives, specifically managing accounts up to $10M ARR in aggregate and driving incremental upsell.
Responsibilities:
- Manage and grow a portfolio of strategic enterprise accounts, focusing on long-term partnerships and customer success.
- Develop and execute strategic account plans to achieve revenue growth targets within assigned accounts, including significant upsells and expansions.
- Build and maintain strong relationships with key stakeholders at all levels within customer organizations, including C-level executives.
- Understand customers' business challenges and objectives, and proactively identify opportunities to leverage DataVisor's solutions to drive value and ROI.
- Drive product adoption and ensure customer satisfaction through regular engagement, business reviews, and strategic planning sessions.
- Identify and pursue upsell and cross-sell opportunities within existing accounts, focusing on expansion into new business units and use cases.
- Collaborate with internal teams, including Customer Success, Product, and Engineering, to ensure customer needs are met and issues are resolved promptly.
- Accurately forecast revenue and growth opportunities within assigned accounts.
- Maintain accurate and up-to-date records in Salesforce.com.
- Lead contract negotiations and renewals for strategic accounts.
Requirements
- At least 6 years of experience in enterprise SaaS sales or account management, with a focus on managing and growing large, strategic accounts.
- Proven track record of successfully managing accounts with up to $10M+ ARR and driving significant upsell revenue.
- Deep understanding of the Fraud/Regtech solutions landscape and the financial services industry.
- Strong executive presence and ability to engage with C-level and VP-level executives.
- Excellent communication, presentation, and relationship-building skills.
- Strategic thinker with the ability to develop and execute account plans that drive growth and customer success.
- Experience with contract negotiations and renewals.
- Strong understanding of SaaS business models and metrics.
- Ability to collaborate effectively with cross-functional teams.
- Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
- Bachelor’s degree or equivalent experience required.
Benefits
Health Insurance, Stock options, 401k, PTO
Compensation range: $140K-$160K base salary per year, OTE $280 -$320K, Negotiable
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