Customer Engineer
At a glance
Mid-level Solutions & Sales Engineering role at NCR Atleos. Giza · full-time.
Pay not stated Solutions & Sales Engineering salary
growthroles summary, based on the employer's posting.
What you'll do
- Install, maintain, repair, and overhaul ATMs, self-checkout systems, and related electromechanical equipment
- Respond to customer service calls by diagnosing faults and restoring equipment performance
- Carry out preventive maintenance, corrective work, and component testing for legacy machines
- Organize work across your assigned territory while meeting service-level commitments
- Keep service records accurate and communicate clearly with customers and internal teams
What you bring
- A degree in electronics, electrical engineering, mechanical engineering, or a related discipline
- A solid grasp of electromechanical systems and structured methods for finding faults
- Strong analytical thinking and problem-solving ability in field-service situations
- Professional customer communication skills and the ability to work independently
- Willingness to travel throughout your assigned territory
Who this fits
This role suits a mid-level field engineer who can work independently on customer-facing technical assignments. You will be based in the field in Egypt and travel within a designated service territory. Experience with ATMs, self-checkout equipment, or comparable electromechanical systems is preferred.
From the employer
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Title: Customer Engineer
Location: Egypt, Field
Sample intro for the business
We are seeking a Customer Engineer (ATM CE) to deliver high-quality technical support and maintenance services for electromechanical equipment, including ATMs and self-checkout systems. This role plays a critical part in ensuring customer satisfaction, equipment reliability, and service excellence through timely on-site support and a strong customer-focused approach.
Position Summary
The Customer Engineer (ATM CE) is responsible for the installation, maintenance, repair, and overhaul of electromechanical systems within an assigned service territory. This field-based role requires strong technical expertise, independent problem-solving, and excellent customer service capabilities.
The position involves responding to service calls, diagnosing and resolving technical issues, performing preventive maintenance, and supporting equipment lifecycle activities to ensure optimal system performance and uptime.
Key Areas of Responsibility
Performing customer installations, maintenance, and service calls in a timely and effective manner
Diagnosing, troubleshooting, and repairing electromechanical equipment, including ATMs and self-checkout systems
Executing preventive maintenance, corrective repairs, and full system overhauls as required
Dismantling legacy machines in the warehouse and test individual components for functionality and reuse
Managing assigned territory efficiently, prioritizing tasks to meet service level agreements
Maintaining accurate service documentation and communicate effectively with customers and internal teams
Basic Qualifications
Bachelor’s degree in Electronics, Electrical Engineering, Mechanical Engineering, or a related field
Solid understanding of electromechanical systems and structured troubleshooting methodologies
Demonstrated problem-solving and analytical skills relevant to field service environments
Strong communication skills with the ability to interact professionally with customers
Ability to work independently, manage time effectively, and travel within an assigned territory
Preferred Qualifications
Previous experience servicing ATMs, self-checkout systems, or similar electromechanical equipment
Field service experience in a customer-facing technical role
Familiarity with preventive maintenance programs and service management tools
Additional technical certifications related to electronics or electromechanical systems
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
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