Verafin - Enterprise Customer Success Manager
At a glance
Manager-level Customer Success role at Nasdaq. St. John's · full-time · no salary stated · we estimate CA$74,438–CA$112,375 across Canada.
Nasdaq has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Build relationships with executives and other key decision-makers at enterprise financial institutions
- Create and carry out customer success plans that support adoption, retention and account growth
- Coordinate with product management, sales and leadership to address client needs and deliver outcomes
- Learn the Verafin product suite and shape client needs into tailored solutions and opportunities to optimize
- Run structured client meetings by setting agendas, recording decisions and following up on commitments
What you bring
- A business or finance degree, a related qualification, or equivalent practical experience
- At least three years in customer success, account management or another client-facing role
- A record of maintaining relationships with senior leaders, including C-suite executives, in complex organizations
- Strong communication and prioritization skills, including handling conflict and delivering difficult messages professionally
Who this fits
This role suits someone who can work with senior client stakeholders and influence internal and external partners. The position is available in St. John's or Toronto, with at least three office days per week in a hybrid arrangement.
From the employer
As an Enterprise Customer Success Manager, you'll play a critical role in driving long-term success for Nasdaq Verafin's enterprise financial institution clients. You'll serve as a trusted partner to senior stakeholders, helping customers maximize the value of our cloud-based financial crime management solutions.
You'll thrive in this position if you're relationship-driven, strategic, and passionate about delivering outstanding client experiences in a fast-paced, high-impact environment.
Key Responsibilities
- Build and maintain trusted relationships with C-suite executives, key decision-makers, and leadership contacts at enterprise financial institutions.
- Define and execute Customer Success strategies that drive product adoption, retention, and growth across your portfolio.
- Collaborate cross-functionally with Product Management, Sales, and Leadership to align on customer needs and deliver measurable outcomes.
- Develop a deep understanding of the Verafin product suite, translating customer needs into tailored solutions and optimization opportunities.
- Lead structured client meetings — setting agendas, documenting outcomes, and ensuring accountability for commitments.
Required Qualifications
- Bachelor's degree in business, finance, or a related field, or equivalent practical experience.
- 3+ years of experience in customer success, account management, or a related client-facing role.
- Proven ability to build and sustain relationships with senior stakeholders, including C-suite executives, across complex organizations.
- Strong communicator with the ability to manage competing priorities, navigate conflict, and deliver difficult messages professionally.
- Critical thinker with experience influencing internal and external partners to drive alignment and results.
Preferred Qualifications
- Experience in fintech, financial services, or a regulated industry.
- Background in Tier 1 or enterprise account management.
- Familiarity with cloud-based SaaS platforms and financial crime management solutions.
This position can be located in St. John's or Toronto, and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.
This posting is for an existing vacancy within Nasdaq.
Come as You Are
Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.
We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.
We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.
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