Marketing Supervisor
At a glance
Mid-level General Marketing role at Mymvw. Westin Resort and Spa Los Cabos M&S · full-time.
Pay not stated General Marketing salary
growthroles summary, based on the employer's posting.
What you'll do
- Coordinate coverage across locations, confirm representatives work their full shifts, and step in to cover or book tours
- Coach marketing representatives, reinforce procedures, and alert the marketing manager to individual performance needs
- Check resort locations for collateral, supplies, and stock, keeping materials consistent and customer service on standard
- Share daily updates with the marketing manager and help launch programs, prepare training materials, and improve processes
- Look for ways to increase tour production and resort reach, and contribute content to the weekly newsletter
What you bring
- You can lead and train marketing representatives, with the manager directing coaching when needed
- You can support staff scheduling and evaluations, and supervise the marketing team when the manager is absent
Who this fits
This role suits someone comfortable leading marketing staff while supporting the marketing manager. You’ll attend management meetings when directed and may supervise the team during the manager’s absence. The listed location is Westin Resort and Spa Los Cabos M&S, Mexico.
From the employer
PRINCIPAL OBJECTIVE OF POSITION
Leads and mentors the Preview Coordinators, supports the marketing manager ensuring all policies and procedures are understood and followed by the marketing staff. Ensure production targets are met or exceeded. Ensures the quality of service provided by the Vacation Services Department.
MAJOR DUTIES AND RESPONSIBILITIES
Ensures all location shifts are covered. Monitors locations for stock levels, supplies, and consistency in collateral.
Ensures that the marketing representatives are arriving on time and at the location before or at the start time of the respective shifts and working complete shifts.
Accepts active leadership role and inspires marketing representatives to improved performance.
Coaches and trains marketing representatives staff as necessary and as directed by the marketing manager.
Maintains a positive working relationship with marketing manager, all marketing representatives, Company management, and Hotel staff and management.
Communicates daily with the marketing manager. Providing feedback on individual marketing representative’s performance, areas of need and attention. Contributes to the solution of challenges. Identifies opportunities to improve tour production and resort penetration.
Supports the marketing manager when rolling out new programs, policies, procedures, etc. Ensuring complete understanding of new programs, policies, procedures, etc. And has consistency with the marketing manager in communication of such policies, procedures, etc
Ensures that the marketing representatives understand and follow all policies and procedures. Correcting behavior when inappropriate and communication inconsistencies to the marketing manager.
Contributes material for the weekly newsletter.
Attends all management meetings, as directed by marketing manager.
Supervises all marketing staff in marketing manager’s absence.
Completes special projects as directed by marketing manager.
Covers shifts and books tours as needed.
Assists with staff scheduling and maintenance.
Assists with employee evaluations.
Ensures resort collateral stock levels.
Ensures customer service levels meet all standards.
Assists with creating and maintaining training materials.
Initiates process improvement efforts.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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