Players Club Supervisor Marketing Gaming Durant Casino
At a glance
Mid-level General Marketing role at Choctaw Nation of Oklahoma. Durant · full-time.
Pay not stated General Marketing salary
growthroles summary, based on the employer's posting.
What you'll do
- Guide Players Club representatives, schedule coverage around business demand and set expectations for guest service
- Train and oversee team members, give performance feedback and address concerns under company policies
- Keep staff and guests informed on departmental procedures, including MICS/TICS and Title 31
- Complete reports, document department activity and track office and Players Club supply inventory
- Help put events and promotions into action, and attend marketing training
What you bring
- At least one year of experience in marketing or advertising
- You can use general computer applications and communicate clearly in writing
- You understand customer service and can make considered decisions when information is limited
Who this fits
This mid-level, team-supervising role suits someone ready to guide staff and manage their performance. The position is onsite in Durant, reports to the Marketing Manager and is full-time, with the shift to be determined.
From the employer
Start Rate: $20.00/hour | Full-Time | Shift TBD
Job Purpose or Objective(s): Supports the Players Club representatives, schedules associates based on business demand, provides assistance, and sets the standard for performance and customer service to all internal and external guests. You will report to the Marketing Manager.
Primary Tasks:
1. You will provide direction and feedback to representatives.
2. Respond to guest, employee, and management concerns and resolve issues within company policies.
3. You will oversee the work of your team to ensure standards are met, train team members, and conduct performance management with staff.
4. Maintain knowledge of company, departmental procedures including MICS/TICS, and Title 31 to communicate accurate information to guests and other team members/departments.
5. You will complete required reports.
6. Maintain records to document/verify department activities.
7. You will monitor inventory control of general office/rewards club supplies.
8. Help implement events and promotions.
9. You will attend training and workshops to develop marketing skills.
10. Perform other duties as assigned.
Requirements:
· General computer application proficiency
· Knowledge of principles and processes for providing customer and personal services
· Makes well-informed decisions, even when data are limited or solutions produce unpleasant consequences perceive the impact and possible effects of decisions.
· Ability to writes in a clear and organized manner for the intended audience.
· One (1) year prior experience in Marketing/Advertising
1. You will provide direction and feedback to representatives.
2. Respond to guest, employee, and management concerns and resolve issues within company policies.
3. You will oversee the work of your team to ensure standards are met, train team members, and conduct performance management with staff.
4. Maintain knowledge of company, departmental procedures including MICS/TICS, and Title 31 to communicate accurate information to guests and other team members/departments.
5. You will complete required reports.
6. Maintain records to document/verify department activities.
7. You will monitor inventory control of general office/rewards club supplies.
8. Help implement events and promotions.
9. You will attend training and workshops to develop marketing skills.
10. Perform other duties as assigned.
· General computer application proficiency
· Knowledge of principles and processes for providing customer and personal services
· Makes well-informed decisions, even when data are limited or solutions produce unpleasant consequences perceive the impact and possible effects of decisions.
· Ability to writes in a clear and organized manner for the intended audience.
· One (1) year prior experience in Marketing/Advertising
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