Analyst, KYC & Client Onboarding Specialist (Middle Office)
At a glance
Mid-level Customer Success role at MUFG. Manila Branch · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Coordinate new-client and existing-client product onboarding with Relationship Managers and Sales
- Serve as the onboarding contact by reviewing KYC documents and directing workflow
- Explain requirements to clients, resolve issues, and keep submissions moving
- Check account-opening records for accuracy while escalating red flags and financial-crime concerns
- Improve onboarding procedures and coach Middle Office colleagues on operational practices
What you bring
- A bachelor’s degree plus at least four years of relevant banking experience
- Working knowledge of KYC/AML rules, corporate banking products, credit policies, and local regulations
- Strong analysis, communication, prioritization, and documentation-review skills
- Proficiency with MS Office and experience collaborating across teams on onboarding and deal execution
Who this fits
This role suits a detail-focused banking professional who can manage complex onboarding independently while protecting compliance standards and client service quality. You’ll work across Relationship Management, Sales, Risk, and other internal teams, with the role based at the Manila Branch in the Philippines.
From the employer
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
What you'll do:
As a KYC and Client Onboarding Analyst (Middle Office), you will guide clients through their onboarding journey at MUFG, working closely with Relationship Managers, Sales, Risk, and internal stakeholders to ensure seamless delivery of products and services. You will play a key role in ensuring compliance with KYC/AML standards, maintaining accurate customer data, and supporting high-quality client experiences while balancing risk management and execution efficiency.
Client Onboarding & Coordination
- Coordinate onboarding for new-to-bank clients and additional products for existing clients in partnership with Relationship Managers and Sales teams
- Act as the primary contact for onboarding activities, including KYC liaison, document review, and workflow orchestration
Client Engagement & Communication
- Clearly communicate KYC and onboarding requirements to clients, ensuring timely submission and understanding
- Drive smooth onboarding journeys through proactive engagement, issue resolution, and stakeholder coordination
Compliance & Risk Management
- Ensure strict adherence to legal, regulatory, and internal KYC/AML requirements throughout onboarding
- Escalate red flags and financial crime concerns identified during customer interactions
Documentation & Operational Excellence
- Review and validate onboarding documentation, including account opening forms and supporting documents
- Maintain high data accuracy and minimize rework through strong attention to detail and first-time completion
Process Improvement & Team Support
- Identify and recommend improvements to onboarding processes, systems, and policies
- Provide guidance and share best practices with Middle Office staff to strengthen team capability
What you bring:
You bring strong experience in KYC/AML within the banking industry, combined with the ability to manage complex onboarding processes and deliver high-quality client service. You are detail-oriented, analytical, and able to work independently in a fast-paced environment while maintaining compliance standards. Your strong communication and stakeholder management skills enable you to collaborate effectively across teams and support seamless onboarding execution.
- Proven knowledge of KYC/AML regulations and corporate banking products
- Strong analytical and communication skills, with the ability to manage multiple priorities under tight deadlines
- High attention to detail in documentation review and data management
- Bachelor’s degree with at least 4 years of relevant banking experience
- Familiarity with credit policies, local regulations, and corporate finance principles
- Proficiency in MS Office applications
- Experience working with cross-functional teams to support onboarding and deal execution
- Ability to provide guidance or support to team members on operational matters
Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.
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