Account Manager

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About the Role

As an Account Manager, you’ll join our Client Direction team in Milan to help lead integrated creative work for world-class brands. Working alongside a global collective of Monks, you will drive diverse projects across social and digital channels, video, print and OOH bringing visionary ideas to life in a fast-paced setting. We are looking for someone who is passionate about seeking new opportunities to create impactful work, building trusted relationships with clients, and steering cross-functional production teams with care and efficiency.

Responsibilities:

• Organise and manage several small to medium-sized parallel projects across print, video, social, and digital touchpoints from start to finish.
• Steer cross-functional teams - including creative, legal, production, and language & culture experts - ensuring everyone is aligned on deliverables, timelines, specs, and local market requirements.
• Liaise with media agencies and external partners to ensure all campaign assets align seamlessly across every channel.
• Manage project resources by sourcing client assets and maintaining clear project documentation for production teams.
• Build strong, trusted relationships with internal team members and external client stakeholders.
• Identify and resolve potential risks early, bringing a proactive problem-solving mindset to daily project workflows.

About You

The essentials:

• Experience: 4+ years of experience managing or coordinating integrated projects in an advertising agency or fast-growing environment.
• Languages: Professional fluency in both written and spoken English and Italian.
• Communication: Clear, direct, and empathetic communication style across cross-cultural, multi-disciplinary teams.
• Project Drive: Strong organizational skills with an eye for detail, quality design, and project accuracy.
• Problem Solver: A proactive mindset with a strong sense of urgency that addresses issues before they develop.
• Mindset: Open to feedback, eager to learn, and comfortable adapting within a fast-moving, collaborative environment.

Not a must, but a plus:

• Experience using digital asset management platforms and multi-market production workflows.
• Familiarity with cross-media production setups spanning digital, social, video, and print streams.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.

About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4Capital plc, where our culture centers on how we show up for the work and for one another. That begins with the commitment to strive for mastery—taking deep pride in our craft and creating work that sets the bar. In everyday execution, we drive momentum by choosing bold action rather than waiting for certainty. Above all, our teams are stronger together, bringing diverse perspectives into a unified team that communicates with clarity, trust, and mutual respect.

This commitment to craft and innovation translates directly into widespread industry acclaim: Monks was named a Contender in The Forrester Wave™: Global Marketing Services and a leader in the 2026 Gartner® Magic Quadrant™ for Global Digital Marketing Agencies. It ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization (2025), Monks was also awarded Business Intelligence Group’s 2026 Excellence in Artificial Intelligence Award in the Human-Machine Interaction Team category. Additionally, Monks.Flow earned AI-based Marketing Solution of the Year at the 2026 AI Breakthrough Awards and a 2026 Global Generative AI Award in the Agentic Marketing Innovation category. Finally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.