Customer Success Manager
Mona Lee Inc Open · verified Oct 18, 2026 At a glance
Manager-level Customer Success role at Mona Lee Inc. Remote, United States · full-time · $120,000 OTE.
growthroles summary, based on the employer's posting.
What you'll do
- Manage assigned customers from onboarding through adoption, renewals, retention, and account growth
- Move new customers toward at least 30% of contracted usage during their first 30 days
- Review usage, engagement, payment, and health signals to address churn risks early
- Find expansion openings, coordinate with Sales, and connect customer goals with platform value
- Keep customer records current while improving CS playbooks, reporting, workflows, and automation
What you bring
- At least two years in Customer Success, Account Management, or comparable post-sale SaaS work
- Experience owning a meaningful B2B customer portfolio with responsibility for adoption and retention
- Knowledge of SaaS onboarding, usage growth, renewals, churn prevention, and customer health practices
- Ability to use product data, handle competing priorities, and work directly through adoption or expectation issues
- Clear communication and cross-functional collaboration with Sales, Product, and technical teams
Who this fits
This role suits a self-directed customer success professional who can manage a book of B2B accounts and operate without a heavily prescribed process. You’ll work in a fast-changing startup setting and help shape a scalable CS function. The role is remote within the United States, with variable compensation and target total compensation of approximately $120,000 annually.
From the employer
About the Role
Artemis is looking for an experienced Customer Success Manager to own customer relationships from post-sale onboarding through adoption, retention, renewal, and growth.
This is not a traditional support role. We are looking for someone who can take ownership of a book of business, understand how customers are actually using the platform, identify risk early, and actively drive customers toward getting measurable value from Artemis.
We're growing quickly and evolving how Customer Success operates alongside a more product-led customer journey. The right person will be comfortable working in a startup environment where processes are improving quickly and will help us build a scalable CS function rather than simply inherit one.
What You'll Own
- Own a portfolio of Artemis customers throughout the post-sale lifecycle.
- Guide new customers through onboarding and into meaningful product adoption.
- Drive customers toward early usage milestones, including an initial target of at least 30% of contracted usage within their first 30 days.
- Continue driving deeper adoption after onboarding and identify customers who are underutilizing the platform.
- Monitor customer health and proactively intervene when usage, engagement, payment status, or other signals indicate churn risk.
- Own retention and renewal outcomes across your book of business.
- Identify expansion opportunities and partner with Sales when a customer is ready to grow.
- Build strong relationships with customer stakeholders and understand their business goals, workflows, and challenges.
- Partner closely with Sales to ensure expectations set during the sales process translate into successful customer outcomes.
- Work with Product and technical teams to surface recurring customer feedback, implementation issues, and product needs.
- Maintain accurate customer health, onboarding, adoption, renewal, and churn information in our systems.
- Help improve the playbooks, processes, reporting, and automation we use as the CS organization scales.
What We're Looking For
- 2+ years of Customer Success, Account Management, or similar post-sale SaaS experience.
- Experience managing a meaningful book of B2B customers and being accountable for retention and adoption.
- Strong understanding of SaaS onboarding, product adoption, renewals, churn prevention, and customer health.
- Comfortable using data and product usage signals to determine where customers need attention.
- Able to manage multiple customers and priorities without requiring a heavily prescribed process.
- Strong communicator who is comfortable having direct conversations with customers when adoption or expectations are off track.
- Comfortable working cross-functionally with Sales, Product, and technical teams.
- Experience in a startup or other fast-changing environment is strongly preferred.
- Solar, roofing, construction technology, or adjacent industry experience is helpful but not required.
How Success Will Be Measured
Success in this role will be tied primarily to:
- Customer onboarding and early adoption
- Product usage and deeper adoption
- Customer retention and renewals
- Net dollar retention
- Expansion opportunities within the customer base
- Overall health and quality of the assigned book of business
The role includes variable compensation with a target total compensation of approximately $120,000 annually. Specific performance measures may evolve as Artemis grows, but the goal will remain the same: reward CSMs for creating successful, engaged, retained customers.
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