MSP Account Manager
Mimecast Open At a glance
Manager-level Account Management role at Mimecast. Johannesburg · full-time.
Pay not stated Account Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Grow existing MSP accounts by finding ways to expand product use, add services and increase recurring revenue
- Build relationships with MSP owners and technical or operations leads, matching partner needs to relevant solutions
- Create account plans with regular check-ins and business reviews to surface opportunities and resolve challenges
- Track partner usage, deployment and licenses, then address adoption gaps through sales processes
- Own sales targets and forecasts in Salesforce while helping partners package and sell solutions to customers
What you bring
- At least two years in B2B sales or account management, preferably in technology, SaaS or channel roles
- A record of reaching or surpassing sales targets
- Hands-on Salesforce proficiency for managing accounts, opportunities and pipeline
- Strong analytical ability to produce accurate forecasts
Who this fits
This role suits someone experienced in partner-facing sales who can manage a portfolio, work to revenue targets and help MSPs sell to their own customers. The position is based in Johannesburg, South Africa.
From the employer
MSP Account Manager
About the position
Mimecast is looking for an enthusiastic, results-driven MSP Account Manager to grow our existing Managed Service Provider (MSP) partners. You will manage a portfolio of MSP accounts, identify expansion opportunities, strengthen partner relationships, and drive recurring revenue growth by helping MSPs get more value from our solutions.
Key Responsibilities:
• Account Expansion: Proactively engage with existing MSP partners to identify upsell and cross-sell opportunities across Mimecast's product portfolio, increasing seats, services, and recurring revenue.
• Partner Relationship Management: Build and maintain strong relationships with MSP owners, operations leads, and technical decision-makers, ensuring partner satisfaction while aligning their needs with Mimecast solutions.
• Sales Execution: Develop a tailored plan for each account, including regular check-ins and periodic business reviews, to uncover new opportunities and address potential challenges.
• Adoption and Health Metrics: Monitor partner usage, deployment, and license consumption. Proactively address adoption gaps and follow established sales processes to drive cross-sell, upsell, and expansion.
• Revenue Growth: Own your quota, consistently meet or exceed targets, and contribute to both short-term and long-term revenue plans.
• MSP Business Enablement: Help partners understand how to package, price, and sell Mimecast solutions to their own end customers, using available partner programs, promotions, and marketing resources.
• Collaboration: Work closely with Partner Success, Sales Engineering, Support, and Channel teams to deliver a smooth onboarding and expansion experience.
• CRM Management: Use Salesforce to manage accounts, opportunities, and forecasts, ensuring all interactions are logged and tracked.
Qualifications:
• 2+ years of B2B sales or account management experience, ideally in technology, SaaS, or the channel
• Proven track record of meeting or exceeding sales targets
• Ability to thrive in a fast-paced, metrics-driven environment
• Motivated, coachable, and competitive, with resilience and a drive to succeed
• Excellent organizational, interpersonal, and communication skills
• Proficiency with CRM tools (Salesforce) for managing accounts, opportunities, and pipeline
• Strong analytical skills, with the ability to build accurate forecasts
Preferred Qualifications:
• Familiarity with the MSP or IT channel ecosystem (RMM, PSA, distributors, marketplaces)
• Understanding of recurring revenue models (MRR/ARR)
• Exposure to cybersecurity, email security, or IT management solutions
The on-target earnings (OTE) range for this position is 768 000,00 −1 152 000,00 (OTE) plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly.
Belonging at Mimecast
Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.
We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Account Management work from LinkedIn, X, Reddit and Upwork, in one list.
Each morning you get everything that fits, strongest first.
Account Management
Find me workBy the team behind growthroles.