Key Account Manager - Trade OOS
METRO/MAKRO Open · verified Sep 24, 2026 At a glance
Mid-level Account Management role at METRO/MAKRO. Lahore · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Build and carry out sales plans that meet monthly, quarterly, and annual targets for assigned segments
- Manage customer accounts from engagement and selling through credit oversight, commitments, needs, complaints, and feedback
- Lead Order Bookers while coordinating with procurement and operations on tailored customer initiatives
- Use customer interactions, behavior, market trends, and commercial tools to find opportunities and prepare business cases
- Visit prospective customers to assess their potential and establish professional relationships
What you bring
- A bachelor’s degree or Intermediate qualification
- Working knowledge of customers, competitors, suppliers, local market trends, and the company’s offer
- Experience managing customer portfolios, credit follow-up, customer needs, complaints, and service quality
- Experience leading Order Bookers and working with procurement and operations teams
Who this fits
This role suits a sales manager who can own customer portfolios, lead Order Bookers, and turn customer insight into tailored commercial solutions. You’ll work onsite in Lahore and need to balance account management, field visits, sales targets, credit follow-up, and service quality.
From the employer
METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad.
METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro.
- Develop and execute a strategic sales plan to achieve and exceed monthly, quarterly, and annual sales targets for the defined segments.
- Understanding customer requirements, the local market trends and the company offer in order to identify and respond to opportunities within the customer base, delivering solutions to our customer
- Must have good market knowledge of customers, competitors and suppliers in order to deal effectively with the competition
- Accountable for the portfolio of customers; customer engagement, execution of sales, managing credit, following up on commitments, establishing customer needs, compliant handing and responsible to feedback
- Manage team of Order Bookers and develop a relationship with cross functional teams (procurement / operations) to come up with Initiatives and customized solutions.
- Preparing a sound business case, using all commercial tools to attract customers according to their needs and expectations.
- Identifies opportunities for quality and customer service improvement and work smart to meet customer needs along with recognizing acts on customer dissatisfaction and inadequate quality.
- Takes methodical and consistent approach towards customer service and achieving quality results. Build knowledge of customer needs on the bases of customer interaction and behaviors.
- Participate in team meetings, sales training sessions and contribute to a positive and high-performance sales culture
- Identifying business potential of the prospective customer and developing a professional relationship through personal visits
Bachelors or Intermediate
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