Italian Speaking Solutions Consultant - Work In Sofia, Bulgaria
At a glance
Mid-level Solutions & Sales Engineering role at Mercier Consultancy Group. Remote, Bulgaria · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Support Italian-speaking clients across multiple channels within customer support services
- Investigate difficult user questions and resolve technical or service problems effectively
- Record each interaction accurately in the company CRM for future support work
- Work with international teams to strengthen support processes and service quality
- Meet personal and team KPIs while keeping product knowledge and service policies current
What you bring
- Native or fluent Italian proficiency in both spoken and written communication
- A valid EU passport is required for this position
- Previous customer support or comparable client-facing experience is strongly valued
- Clear communication and a practical approach to solving customer problems
Who this fits
You’ll suit a mid-level, client-facing support role if you communicate confidently in Italian and enjoy troubleshooting customer issues. The job requires working on-site in Sofia, Bulgaria, within a collaborative team. A valid EU passport is mandatory, and the role includes relocation support for the move to Bulgaria.
From the employer
Italian Speaking Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations in the Customer Support Services sector. We pride ourselves on our bespoke approach to global staffing, ensuring that every candidate finds a professional home that matches their ambition and skillset.
Job Overview
We are currently seeking a motivated professional for an Italian Speaking Solutions Consultant position in Bulgaria. This role is a fantastic opportunity to advance your career within the dynamic Customer Support Services industry, offering an ideal balance of professional development and a high quality of life in one of Europe's fastest-growing hubs for international business.
Key Responsibilities
- Deliver exceptional omnichannel support to Italian-speaking clients within the Customer Support Services sector.
- Analyze complex user inquiries and provide effective solutions to ensure high levels of customer satisfaction.
- Maintain accurate documentation of interactions in the company CRM to streamline future support resolutions.
- Act as a brand ambassador, representing our client’s values while solving technical or service-related challenges.
- Collaborate with international teams to optimize support processes and improve service quality standards.
- Achieve individual and team-based KPIs to qualify for monthly performance bonuses.
- Stay updated on product knowledge and service policies to provide accurate and relevant guidance to customers.
Requirements
- Native or fluent Italian (spoken and written).
- Valid EU passport (mandatory for this role).
- Previous experience in Customer Support Services or a similar client-facing environment is highly valued.
- Strong problem-solving mindset and excellent communication skills.
- Ability to work on-site in Sofia, Bulgaria, as part of a collaborative team.
- Passionate about pursuing international jobs in Bulgaria and developing a global career.
Benefits
What We Offer
- Competitive Monthly Salary.
- Fully Paid Training to ensure you excel in your role.
- Comprehensive Health Insurance package.
- Fully Paid Relocation Package (flight, transfer, hotel) to make your transition to Bulgaria seamless.
- Attractive Monthly Performance Bonus based on your excellence.
- Career growth opportunities within a leading firm managing Italian-speaking jobs.
- And Much More...
Life in Bulgaria
Choosing to take on an Italian Speaking Solutions Consultant position in Bulgaria means embracing a lifestyle where historic charm meets modern innovation. Bulgaria offers a vibrant social scene, a welcoming culture, and a Mediterranean-influenced climate that makes it a top destination for expatriates. When you choose to work in Bulgaria, you are choosing a country with beautiful landscapes, ranging from the Balkan mountains to the scenic Black Sea coast.
With a low cost of living and a high standard of professional opportunities, Bulgaria is quickly becoming the premier choice for those seeking high-quality international jobs. Relocating to Bulgaria allows you to enjoy world-class dining, a thriving nightlife, and a welcoming community of international professionals. Join the hundreds of expatriates who have already discovered why Bulgaria is the perfect place to build a successful future.
How to Apply
If you are ready to elevate your career with one of the most exciting Italian-speaking jobs in Europe, we invite you to take the next step. Click the 'Apply Now' button to submit your application and join the Mercier Consultancy Group team today. We look forward to helping you start your journey in Sofia.
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