German Speaking Partner Technical Solutions Consultant - Work In Sofia, Bulgaria
At a glance
Mid-level Solutions & Sales Engineering role at Mercier Consultancy Group. Remote, Bulgaria · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Give partners advanced technical guidance and consultancy across the customer support network
- Resolve difficult issues for German-speaking clients while protecting a smooth user experience
- Record every support exchange in the customer support ticketing system
- Work with other teams to improve technical processes and service delivery
- Take ownership of urgent escalations and offer proactive solutions for partner success
What you bring
- Native-level or fluent German for both spoken and written communication
- A valid EU passport is required for this position
- Previous work in technical support or customer support services
- Strong diagnostic ability and clear explanations of technical subjects
- Professional communication style and a proactive approach to solving problems
Who this fits
This role suits a customer-focused technical support professional who can communicate clearly in German and handle complex escalations. You’ll work remotely from Sofia, Bulgaria, and must hold an EU passport. Fully paid relocation includes a flight, transfer, and hotel.
From the employer
German Speaking Partner Technical Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across the European BPO and Customer Support Services landscape. As a global partner, we pride ourselves on facilitating career-defining opportunities that foster professional growth and operational excellence.
Job Overview
We are currently seeking a dynamic professional for the German Speaking Partner Technical Solutions Consultant position in Bulgaria. This role is perfect for a customer-centric expert looking to advance their career within the vibrant Customer Support Services industry while benefiting from one of the most attractive relocation packages for jobs in Bulgaria.
Key Responsibilities
- Provide high-level technical support and consultancy to partners within the Customer Support Services network.
- Troubleshoot complex technical issues with precision, ensuring a seamless user experience for German-speaking clients.
- Maintain detailed documentation of all support interactions within the Customer Support Services ticketing system.
- Collaborate with cross-functional teams to optimize technical workflows and service delivery protocols.
- Act as a primary point of contact for resolving high-priority technical escalations effectively.
- Consistently meet performance benchmarks and contribute to team success in the fast-paced environment of German-speaking jobs.
- Advocate for partner success by providing proactive technical solutions and insights.
Requirements
- Native or fluent German (spoken and written).
- Valid EU passport (mandatory).
- Proven experience in technical support or the Customer Support Services sector.
- Strong problem-solving skills and the ability to articulate technical concepts clearly.
- Excellent communication skills and professional demeanor, vital for our German Speaking Partner Technical Solutions Consultant position in Bulgaria.
- A proactive mindset, eager to excel in one of the most competitive German-speaking jobs in the region.
Benefits
What We Offer
- Competitive Monthly Salary.
- Fully Paid Training.
- Health Insurance.
- Fully Paid Relocation Package (flight, transfer, hotel).
- Monthly Performance Bonus.
- Opportunity to thrive in top-tier jobs in Bulgaria.
- And Much More...
Life in Bulgaria
Bulgaria offers a unique blend of historical charm and modern urban development, making it an ideal destination for expatriates. Living in Bulgaria provides you with access to stunning mountain landscapes, a warm Mediterranean-influenced climate, and a thriving social scene in the capital city of Sofia. As you settle into one of our many prestigious jobs in Bulgaria, you will discover that the country is perfectly suited for those seeking a high quality of life at a manageable cost.
Beyond the professional benefits, Bulgaria is famous for its vibrant culinary tradition and welcoming culture. Our comprehensive relocation package ensures a stress-free transition, allowing you to focus on your new life in Bulgaria. Whether you are exploring the ancient history of the region or enjoying the bustling nightlife of Sofia, this role offers the perfect balance of career advancement and personal adventure in beautiful Bulgaria.
How to Apply
If you are ready to take the next step in your career and join a world-class team, please click "Apply Now" to submit your application. We look forward to discussing how your skills align with this exciting opportunity. Best regards, the team at Mercier Consultancy Group.
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