French Speaking Solutions Consultant - Work In Sofia, Bulgaria
At a glance
Mid-level Solutions & Sales Engineering role at Mercier Consultancy Group. Remote, Bulgaria · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Resolve French-speaking client questions accurately and professionally while delivering tailored answers to their needs
- Use product knowledge to guide end-users and record conversations and cases in internal CRM tools
- Work with other teams to improve service processes and the user experience
- Meet response-time and customer-satisfaction KPIs while helping refine service-delivery workflows
What you bring
- Native or fluent French across both spoken and written communication is required
- A valid EU passport is mandatory for this position
- You bring strong interpersonal skills, practical problem-solving ability, and a proactive customer focus
- Experience in a client-facing or support-focused job would strengthen your application
Who this fits
This role suits a French-speaking customer support professional who can solve problems, advise users, and work toward service metrics. You must relocate to Sofia and work on-site. A valid EU passport is required.
From the employer
French Speaking Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting elite talent with top-tier organizations within the global Customer Support Services industry. We pride ourselves on providing bespoke career development opportunities and helping professionals find rewarding roles in vibrant international hubs, such as those searching for premium jobs in Bulgaria.
Job Overview
We are seeking a results-driven professional to join our client’s team in Sofia for a French Speaking Solutions Consultant position in Bulgaria. This role is perfect for a communication expert who thrives in a fast-paced Customer Support Services environment and is looking to leverage their native French language skills to provide world-class assistance.
Key Responsibilities
- Deliver exceptional support to French-speaking clients, ensuring all inquiries are resolved with precision and professionalism.
- Identify customer needs and offer tailored solutions, maintaining high standards within the Customer Support Services sector.
- Maintain a deep understanding of product knowledge to accurately advise and assist end-users.
- Collaborate with cross-functional teams to streamline service processes and enhance the overall user experience.
- Utilize internal CRM tools to track interactions and manage service cases effectively.
- Achieve individual and team-based KPIs, including response time and customer satisfaction metrics.
- Contribute to the continuous improvement of service delivery workflows within the Sofia hub.
Requirements
- Native or fluent French (spoken and written) is mandatory for this French Speaking Solutions Consultant position in Bulgaria.
- Valid EU passport (mandatory).
- Strong interpersonal skills and a genuine passion for the Customer Support Services industry.
- Excellent problem-solving capabilities and a proactive, customer-centric mindset.
- Prior experience in a client-facing or support-driven role is considered a distinct advantage for those pursuing French-speaking jobs.
- A willingness to relocate to Sofia for an on-site career opportunity.
Benefits
What We Offer
- Competitive Monthly Salary
- Fully Paid Training
- Health Insurance
- Fully Paid Relocation Package (flight, transfer, hotel)
- Monthly Performance Bonus
- Career development programs and growth opportunities in one of the leading firms for jobs in Bulgaria.
- And Much More...
Life in Bulgaria
Sofia is rapidly becoming a preferred destination for international talent seeking high-quality French-speaking jobs. Living in Bulgaria offers a unique blend of rich history, a vibrant nightlife, and breathtaking mountain landscapes, all while enjoying a significantly lower cost of living compared to Western Europe. As a rising star in the European tech and service sector, Bulgaria is an ideal location to advance your career.
When you accept this position, you are not just taking a job; you are choosing an lifestyle. With our comprehensive relocation support, your transition to Bulgaria will be seamless, allowing you to enjoy the delicious local cuisine, the hospitable culture, and the modern amenities that make Bulgaria a hidden gem for expats worldwide.
How to Apply
If you are ready to elevate your career with a premier French Speaking Solutions Consultant position in Bulgaria, we encourage you to click Apply Now. Join the ranks of satisfied professionals who have trusted Mercier Consultancy Group to launch their international career journey. We look forward to receiving your application!
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