Senior Host, Loyalty Marketing

Melco Resorts & Entertainment Open · verified Sep 10, 2026

City of Dreams Manila Full-time Senior Retention Marketing

Senior Retention Marketing role at Melco Resorts & Entertainment. City of Dreams Manila · full-time.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You'll help run resort promotions and events that bring patrons to the property
You'll prepare briefs, legal paperwork, proposals and summaries with the Assistant Manager
You'll gather post-promotion results and monitor live programs against required procedures and policies
You'll answer internal and external questions and explain every promotion's details
You'll conduct market research and provide management with useful market intelligence

What you bring

At least one year in the gaming industry plus other relevant work experience
A marketing degree, strong communication ability and a customer service focus
Organization, time management, data archiving and MS Office proficiency
Fluent spoken and written English; other spoken languages are a plus
Discretion with confidential information and sensitive matters

Who this fits

You’ll suit a customer-focused marketing professional who can work professionally with internal and external parties. You’ll need to work rotating shifts, manage several tasks and stay effective under pressure. The role also includes on-site event support when needed.

From the employer

REQ15056 Senior Host, Loyalty Marketing (Open Date: 07/09/2026)

POSITION SUMMARY:

The Senior Host, Loyalty Marketing plays a key role in the development and implementation of City of Dreams Manila Loyalty Marketing. Coordinate and assist with all initiatives to drive patronage into the property and updates market research. This role is also responsible for providing on-site support and assistance during the event whenever necessary.

PRIMARY RESPONSIBILITIES:

1. Assists in implementing the day to day resorts promotional activities and events that drives visitation.
2. Assists the Assistant Manager in preparing the program documentation, such as creative brief, legal document, proposal and report summary.
3. Assists the Assistant Manager in compiling post promotion program data for evaluation.
4. Have a full understanding of all promotional details and handles internal and external enquiries effectively.
5. Maintain a professional and friendly approach in dealing with internal and external parties.
6. Conduct market research as instructed and obtain other market intelligences for Management.
7. Monitors launched programs to ensure all procedures and policies are implemented as planned.

QUALIFICATIONS:

I. Experience

1. Minimum 1-year experience in the gaming industry
2. Relevant previous work experience

II. Education

Degree holder in Marketing major

III. Skills / Competencies

1. Excellent communication skills with strong customer service orientation
3. Excellent organizational and time management skills
4. Good data archiving skill is needed
5. Fluent in spoken & written English, knowledge of spoken other languages is advantageous
6. Proficient in PC knowledge (MS Office)
7. Ability to maintain confidentially and action sensitive issues with discretion

IV. Other Attributes

1. Able to work rotating shifts
2. Multi-tasking and work under pressure