Coordinator, Loyalty Marketing Administration
Melco Resorts & Entertainment Open · verified Sep 21, 2026 At a glance
Mid-level Retention Marketing role at Melco Resorts & Entertainment. COD Mediterranean · full-time.
Pay not stated Retention Marketing salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Prepare training materials, arrange sessions, communicate details, and maintain attendance records
- Coordinate staffing administration, including shift approvals, attendance updates, leave tracking, and HR requests
- Manage departmental records, forms, stationery, equipment, and Melco Club Products inventory
- Schedule recruitment interviews and disciplinary meetings, prepare documents, and support requested reporting
- Help maintain procedures, workflows, audits, and document filing for Loyalty Marketing management
What you bring
- At least two years of administration experience
- Strong spoken and business-writing ability in English and Greek
- Computer literacy, sound problem-solving, and critical-thinking skills
- A confidential, trustworthy, detail-focused approach with integrity and accountability
Who this fits
You’ll suit a detail-oriented administrator who can communicate across Loyalty Marketing, HR, management, and other departments while working under pressure. The role is based at COD Mediterranean in Cyprus, with occasional travel to different properties. You’ll need to handle confidential information and maintain a professional, outgoing, motivated approach.
From the employer
POSITION SUMMARY:
The Coordinator Administration, Loyalty Marketing assists the department’s Management with the co-ordination and implementation of all related paperwork, rostering, pay summary and record maintaining.
PRIMARY RESPONSIBILITIES:
- Is responsible for preparing all training materials as instructed by the Loyalty Marketing Manager
- Ensures training scheduling, communication and attendance and records it accordingly
- Liaises with the Loyalty Marketing team as well as the management of other departments, ensuring efficient communication of all tasks allocated
- Ensures all shifts are approved and there is a clear track record of the department’s attendance
- Liaises with HR as to ensure efficient coordination of all staff needs
- Keeps track and reports on Annual Leave scheduling and balance
- Is responsible for the coordination of the Disciplinary and Counseling Procedure within the department: scheduling the meetings, communications with the team, drafting the necessary documents
- Ensures correct maintenance of the department’s Inventory, both internal documents and stationery as well as Melco Club Products inventory
- Ensures all marketing materials of the department are in the correct stock (forms, leaflets, etc; liaises with Marketing department to order, follow up, confirm the delivery of the request
- Assists the department Management in the Recruitment Process by scheduling the Selection
- Interviews and setting up all appointments
- Is responsible for any reporting related to the Administration of the department as requested by the management
- Assists with the creation, communication and implementation of department’s Procedures and Workflows
- Assists the Loyalty Marketing Managers and Supervisors in any request related to filling or scanning of documentation
- Assists, if requested, in any Audit Inquiry or reporting
KEY PERFORMANCE INDICATORS
- All equipment is in place as required by the business needs
- Adequate attendance reporting by daily updating the Time Manager
- Stationary level is appropriate at all times to serve all areas of the department
- All administrative forms and reports are collected and communicated according to the department’s SOP
QUALIFICATIONS:
Education & Experience
- Administration experience, min. 2 years
Skills
- Able to proficiently communicate in English and Greek both spoken and business writing skills
- Computer literate
- Proves employee and customer orientation
- Has strong problem solving and critical thinking skills
PERSONAL COMPETENCIES:
- Maintains confidentiality of information
- Displays the highest level of integrity
- Pays attention to details and is able to work under pressure
- Is trustworthy, well presented, outgoing and highly motivated
- Achieves agreed objectives and accepts accountability for results
- Occasional travel to different properties may be required
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