Key Account Director - Bancassurance
At a glance
Leadership Account Management role at Manulife and John Hancock (Mfcjh Adminjobs). Kuala Lumpur · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Act as the senior contact for banking partners, building relationships and setting joint plans around shared goals
- Track partnership results across APE, NBV, productivity and persistency, then push growth against agreed measures
- Shape sales campaigns and initiatives, and find opportunities across consumer, wealth, affluent, SME and other segments
- Bring product, marketing, digital and operations teams together to deliver customer propositions and strategic priorities
- Review results with partners, address performance gaps, and manage commercial terms and investment choices for lasting profitability
What you bring
- A relevant bachelor's degree in business, marketing, finance, insurance, banking, economics or a related discipline
- Twelve to fifteen years of relevant experience in bancassurance, insurance distribution, wealth management or another listed field
- You have managed major partnerships and senior stakeholder relationships, with a record of sales growth and commercial results
- You understand bancassurance economics, distribution, customer propositions and partnership governance
- You hold insurance licenses or certifications when local rules require them
Who this fits
This director-level role suits someone with deep financial-services experience who can lead strategic partner relationships, deliver sales results and coordinate cross-functional work. The role is based in Kuala Lumpur and follows a hybrid working arrangement. It also includes coaching and developing team members.
From the employer
Lead and grow assigned strategic bancassurance partnerships by developing strong executive relationships, driving business performance, identifying new growth opportunities, and ensuring sustainable commercial outcomes through effective stakeholder management, governance and execution.
Position Responsibilities:
- Serve as the primary relationship lead for strategic banking partners, building strong relationships with senior stakeholders and developing joint business plans aligned to shared objectives.
- Own partnership performance and deliver growth across key metrics including APE, NBV, productivity, persistency and other agreed KPIs.
- Develop and execute sales strategies, campaigns and business initiatives to achieve growth targets and improve sales effectiveness.
- Identify and develop new business opportunities across Consumer Banking, Wealth, Affluent/HNW, SME and other customer segments.
- Collaborate with product, marketing, digital and operations teams to design and implement innovative customer propositions and growth initiatives.
- Lead cross-functional teams to ensure effective execution of strategic priorities, driving accountability and timely delivery of business outcomes.
- Manage commercial arrangements, partnership economics and investment decisions to ensure long-term profitability and sustainable growth.
- Lead regular business reviews with partners, provide strategic insights and develop action plans to address performance gaps and capitalize on market opportunities.
- Coach and develop team members while fostering a high-performance, client-centric and results-oriented culture.
Required Qualifications:
- Bachelor's Degree in Business, Marketing, Finance, Insurance, Banking, Economics, or related discipline.
- Minimum 12-15 years of relevant experience in bancassurance, insurance distribution, wealth management, retail banking, partnership management or financial services.
- Proven experience managing strategic partnerships and senior stakeholder relationships.
- Demonstrated track record of delivering sales growth and achieving commercial targets.
- Experience leading large-scale business development initiatives and cross-functional projects.
- Strong understanding of bancassurance economics, distribution management, customer propositions and partnership governance.
- Relevant insurance licenses and certifications as required by local regulations.
Preferred Qualifications:
- LOMA, CFP, ChFC, or equivalent professional qualifications would be advantageous.
When you join our team:
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Working Arrangement
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