Inside Sales Digital Account Manager

Lyreco Group Open · verified Sep 25, 2026

Telford Full-time Manager Account Management

At a glance

Mid-level Account Management role at Lyreco Group. Telford · full-time.

Pay not stated

RoleAccount Management

SeniorityManager

LocationTelford

EmploymentFull-time

PostedSep 15, 2026 · 10d ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Build customer relationships, review accounts regularly and find ways to increase revenue
Manage your assigned customer portfolio against targets while keeping customers spending with Lyreco
Update every account accurately in the CRM and resolve customer questions within agreed timescales
Spot opportunities to add products to existing customer purchasing patterns

What you bring

Previous experience working in a telephone-based environment
A target-focused, self-directed approach with motivation to exceed KPIs and earn commission
Strong listening, objection-handling and communication skills for positive customer interactions
The ability to build relationships and work independently or collaboratively

Who this fits

This role suits someone starting or developing a sales career through daily customer contact, account growth and commission-linked targets. You will work from the Telford office on weekdays during stated business hours, with home working available two days per week after probation.

From the employer

Inside Sales Digital Account Manager

Location: Donnington – Telford -TF2 7NB
Salary: £26,227.50k per annum
Hours: Mon-Fri- 9am-5.30pm
Contract: Full time – Permanent
Package: Monthly Commission

Ready to create something great?

At Lyreco, we're about empowering people to create great – and we're looking for an Inside Sales Digital Account Manager to join our Inside Sales team here at Head Office in Telford.

As an integral part of our team, you'll be working in a dynamic office-based environment, engaging with customers daily to conduct business reviews and create value at every interaction. An exciting opportunity to kickstart your career in sales.

What you'll be doing

You'll have the opportunity to drive revenue by building customer relationships and identifying opportunities.

Effectively manage and develop a customer base to exceed set targets.
Ensuring all customers within your section of the client database receive regular contact in line with business expectation and that the customer continue to spend with us.
To be responsible for the accurate maintenance of the account record in CRM at all times.
To take and resolve any queries arising within agreed timescales.
Accelerating account spend and looking for opportunities to add products to customers purchasing behaviour.

What we're looking for

You don't need to tick every box, but we'd love to hear from you if you have:

Essential experience in a telephone-based environment.
Target driven, self-motivated and hungry to exceed your KPI’s and to earn commission.
Strong active listening skills with a strong ability to overcome objections and remain positive throughout customer interactions.
Excellent communicator who builds successful business relationships with customers and colleagues.
Ability to work well with others as part of a team as well as independently.

What you'll get

Alongside a salary of £26,227.50k per annum you'll receive:

Monthly commission.
31 days holiday, inclusive of bank holidays.
Ability to work from home, 2 days from home after probation period.
Pension & Life Assurance Scheme.
Opportunity to participate in the Cycle to Work Scheme, access retail vouchers and eye care vouchers.
2 fully paid community volunteering days each year.
Grow Our Own Talent Programme – promoting internal career development.
Referral Scheme.
Long Service Awards – to celebrate your career milestones.
Opportunity for career break – after 3 yrs of service
Sports & Social Club – access to discounted trips and excursions.
All Work to Company Values: Passion, Respect, Agility, Excellence.

Create great with us

At Lyreco, Empowering people to create great is more than our EVP. We want our people to have the opportunity to contribute, develop, share ideas and make an impact.

Ready to create something great? Apply today.

As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community. We’re committed to the wellbeing of all our staff and to the sustainability of our environment.

Lyreco prides itself on being an inclusive employer. We value and celebrate equality in opportunities, and we welcome applications from people who reflect the diversity of our communities.

No agencies please.

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