Customer Success Manager, APAC
At a glance
Manager-level Customer Success role at Linear. Remote, Singapore · full-time.
Pay not stated Customer Success Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Build relationships with senior contacts at major APAC accounts and handle their questions, concerns and feedback
- Guide new customers through setup and training, then help teams apply Linear’s features and practices
- Learn Linear deeply and help customers connect its use to business results across their organizations
- Bring customer needs to product, sales and support teams to resolve issues and inform product improvements
What you bring
- At least five years in a technical role that involves direct customer work
- You bring experience in both SaaS and startups, and can adjust to a fast-moving, flexible workplace
- You communicate complex ideas clearly in writing and conversation, and can manage competing priorities
- Experience with product and engineering teams or developer tools is preferred
Who this fits
This role suits an experienced customer-facing professional who can manage major accounts, onboard users and work with internal teams. The position is based in Singapore and requires office work two to three days each week.
From the employer
At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires.
Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship.
We’re looking for a Customer Success Manager to help manage relationships with Linear’s top customers in the APAC region. As a part of the early team, you’ll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers’ needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention.
Location & work mode
While Linear is a remote-first company across the US and Europe, this role in APAC is office based 2–3 days per week, as this role will be closely connected to in-person collaboration with our growing sales presence in the region.
What you'll do
Develop and maintain strong relationships with key stakeholders at Linear’s largest customers in APAC - act as the primary point of contact for customer inquiries, concerns, and feedback
Become a product expert and help customers use Linear to drive business outcomes
Drive customer onboarding and training on Linear’s features and best practices; continually strive to expand the usage and adoption of Linear within accounts
Be the voice of the customer; advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements in the product
What we're looking for
5+ years relevant work experience in a technical customer-facing role
SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment
Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively
Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively
Previous experience working with product + engineering teams and/or developer tools is preferred
What we offer
We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect:
Competitive salary and equity
Employee-friendly equity terms including early exercise in the US and extended exercise windows
Daily meal and coffee stipend on every workday
Paid co-working space or desk
Health coverage (based on country requirements)
5 weeks paid vacation, plus local statutory holidays
4 months paid parental leave
Paid month off after 4 years & every 2 years thereafter
Regular team events and off-sites
Learn how we think and work
Read Me a story about our mission
How we work: Designing remote work at Linear
Why and how we do work trials Linear blog post
How we use AI in design feature of Linear's design team
Scaling our real-time sync engine talk by our cofounder, Tuomas Artman, at Linear's 2023 offsite
A video series: Conversations on Quality
Our recent tender offer: Sharing Linear’s growth with the people building it
Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
A note on recruitment fraud: all official Linear hiring communication comes from an @linear.app email address, and all open roles are listed at linear.app/careers. We never ask candidates for payment or financial information. Suspicious messages can be reported to security@linear.app.
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