Lead Customer Success Manager - APAC
At a glance
Senior Customer Success role at Dragos. Australia · no salary stated · we estimate A$140,000–A$162,500 across Australia.
Dragos has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Lead APAC customers through onboarding and implementation, then help them adopt Dragos solutions
- Agree on success measures with customers and help deliver outcomes tied to their operational and security goals
- Keep success plans current and review customer value, advocacy and potential expansion in regular business meetings
- Watch account health, retention and commercial or technical risks, then act early to reduce churn and support growth
- Coordinate with sales, technical account managers and service teams to provide a connected customer experience
What you bring
- At least five years in customer success, account management or a related role, including renewals, in cybersecurity or another listed sector
- You can handle complex customer relationships, communicate effectively and influence key stakeholders
- You understand how cybersecurity connects to business outcomes
- You can work independently in a remote-first setting
Who this fits
This senior APAC role suits someone ready to own customer relationships after the sale and collaborate across commercial and technical teams. Travel of up to twenty-five percent is expected. Industrial control systems, OT security or critical infrastructure experience is preferred.
From the employer
At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.
About the Role:
As the Lead Customer Success Manager (CSM) for APAC, you will serve as a trusted advisor to our clients throughout their journey with Dragos. You’ll play a pivotal role in driving adoption, ensuring satisfaction, and aligning our solutions with the customer’s operational and security goals. You’ll work with sales, technical account managers, resident engineers and solution architects to leverage positive business outcomes to promote operationalisation and prove the value of all Dragos offerings.
Responsibilities:
- Serve as the primary post-sales point of contact for customers in the APAC region.
- Drive successful onboarding, implementation, and adoption of Dragos solutions.
- Establish relationships and partner with customers to define success criteria and help them achieve measurable positive business outcomes.
- Own customer success plans and conduct regular business reviews to assess value realisation, promote advocacy, and identify expansion opportunities.
- Account and Churn Risk Management: Own customer management (directly for certain segments), customer retention and health metrics, ensuring proactive engagement, value realisation, and commercial and technical risk identification, to minimise churn (GDR) and increase expansion velocity (NDR).
- Regularly maintain SFDC and other systems of record with detailed notes including proactive development and execution of success and at-risk account recovery plans.
- Collaborate with Sales, Technical Account Managers, Professional Services, Intelligence, and Support to ensure a seamless customer experience.
Qualifications:
- 5+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors including renewal management.
- Excellent communication, presentation, and relationship-building skills.
- Comfortable working independently in a remote-first environment.
- Proven ability to manage complex customer relationships and influence key stakeholders.
- Understanding of cybersecurity and how that translates business level outcomes.
- Strong executive presence, written, and verbal communications skills.
- Familiarity with industrial control systems (ICS), OT security, or critical infrastructure environments is preferred.
- Willingness to travel 25%.
Compensation:
- OTE: A$ 200,000.00
- Competitive Equity Package
- Comprehensive Benefits Plan
Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.
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