Customer Success
At a glance
Mid-level Customer Success role at Kla (Israel). Migdal Ha'emek · full-time.
Pay not stated Customer Success salary
growthroles summary, based on the employer's posting.
What you'll do
- Lead tool qualification against customer specifications, acceptance standards, and delivery needs
- Analyze large datasets to find trends, anomalies, performance problems, and likely root causes
- Work with Engineering, Applications, Manufacturing, Quality, and Service teams to resolve issues
- Track qualification milestones and keep execution aligned with customer expectations and schedules
- Present qualification findings and recommendations to internal stakeholders using multiple software systems
What you bring
- A bachelor’s degree in Information Systems, Statistics, Industrial Engineering, or a related discipline
- Hands-on ability to work with large, complex datasets and identify patterns or anomalies
- Strong Microsoft Office skills plus comfort using several software tools and systems
- Excellent written and spoken English, with strong communication and collaboration skills
- Careful, analytical working style with the ability to manage competing priorities under pressure
Who this fits
You’ll suit a detail-focused analyst who learns new tools quickly and works well across engineering, manufacturing, quality, applications, and service teams. The role is based in Migdal Ha'emek, Israel, and requires communication in English plus delivery against tight schedules.
From the employer
To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.
Group/Division
KLA has manufacturing sites worldwide. The Global Operations (GOPS) team, comprised of Manufacturing, Supply Chain Management, Manufacturing Engineering, Installation and Quality, builds our leading-edge technology. GOPS partners with KLA's global supply base and design engineering teams to develop new products, working continuously to build better, faster and more cost-efficient solutions.What You'll Do
In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.
Preferred Qualifications
Lead tool qualification activities in accordance with customer specifications, acceptance criteria, and delivery requirements.
Perform comprehensive data analysis using large and complex datasets to identify trends, anomalies, and performance issues.
Investigate tool, application, and quality-related issues by analyzing system behavior and determining the most likely root cause.
Collaborate closely with Engineering, Applications, Manufacturing, Quality, and Service teams to drive issue resolution and continuous improvement.
Generate clear and actionable insights to support product qualification, decision-making, and process optimization.
Manage qualification milestones and ensure execution aligns with customer expectations and delivery schedules.
Utilize multiple software applications and systems to collect, analyze, and present data effectively.
Prepare and communicate qualification results, findings, and recommendations to internal stakeholders.
Minimum Qualifications
B.A. / B.Sc. in Information Systems, Statistics, Industrial Engineering, or a related field.
Experience with data analysis tools such as JMP, Python, Power BI, or similar platforms is an advantage.
Strong proficiency in Microsoft Office applications and the ability to work effectively with multiple software systems and tools.
Ability to work with and analyze large and complex datasets.
Excellent written and verbal communication skills.
High level of English proficiency, both written and spoken.
Strong analytical mindset with exceptional attention to detail.
Ability to identify patterns, anomalies, and potential root causes within complex datasets and system behavior.
Fast learner with the ability to quickly adapt to new tools, technologies, and processes.
Strong collaboration skills and the ability to work effectively in a cross-functional environment.
Ability to manage multiple priorities and perform under pressure while meeting tight deadlines.
About KLA
We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.
Use of AI Statement
At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer.
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