Case Manager, eCommerce
At a glance
Manager-level Ecommerce Marketing role at Karl Storz. El Segundo · no salary stated · we estimate $85,350–$126,000.
Karl Storz has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Support the Customer Portal, EDI/GHX and other digital order channels as customers use them
- Find the source of service problems, propose remedies and carry process changes through
- Keep busy order queues accurate and move each order toward a timely resolution
- Coordinate across teams to tackle customer frustrations and make their experience smoother
- Handle customer questions on orders, prices, repairs and other service matters
What you bring
- Bring four or more years in customer service, or a relevant background alongside an associate or bachelor's degree
- Stay organized and precise, using critical thinking to work through problems
- Communicate clearly in writing and conversation while balancing competing tasks
- Use Microsoft Office applications proficiently
Who this fits
This role suits someone who enjoys customer support, troubleshooting and improving processes across digital commerce channels. The schedule runs Monday through Friday, and the work calls for collaboration with teams across the organization.
From the employer
About KARL STORZ
From the operating room to surgery centers and everywhere in between, KARL STORZ North America is a global leader in medical technology and advanced visualization solutions. We design specialty innovations, smart instruments and devices, integrated ecosystems, and intelligent imaging to build a more connected, software-enabled healthcare environment.
As an independent, family-owned MedTech company, we think in generations instead of quarters, with a commitment to improving patients' lives around the world.
About the Role
One of the most rewarding ways to grow your career with KARL STORZ is by joining our Customer Support E-Commerce Team. In this customer-focused, problem-solving role, you will serve as a key resource for supporting our digital commerce channels while delivering exceptional service to customers and internal stakeholders.
You will work cross-functionally with teams across the organization to resolve complex issues, improve business processes, and ensure a seamless customer experience. This role offers the opportunity to leverage technology, drive operational improvements, and make a direct impact on customer satisfaction and business success.
If you're detail-oriented, tech-savvy, and passionate about building strong customer relationships, this is your opportunity to grow with a global MedTech leader.
Shift: Monday – Friday
What You'll Do
- Manage and support key E-Commerce platforms, including Customer Portal, EDI/GHX, and other digital ordering channels
- Conduct root cause analysis (RCA) to identify issues, recommend solutions, and implement process improvements
- Support high-volume order management activities, ensuring accuracy, efficiency, and timely resolution
- Partner with internal teams to address customer pain points and enhance the overall customer experience
- Respond to customer inquiries regarding orders, pricing, repairs, and other service-related matters
- Monitor transactional workflows and proactively identify opportunities for continuous improvement
- Leverage technology and new tools to streamline processes and optimize customer support operations
What You Bring
- 4+ years of customer service experience, or an Associate's or Bachelor's degree with relevant experience
- Strong organizational skills with exceptional attention to detail and accuracy
- Excellent critical thinking and problem-solving abilities
- Effective written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with Microsoft Office applications
Nice to Have
- Experience with SAP, Salesforce, or similar business systems
- Experience supporting E-Commerce, EDI, or digital customer service platforms
- Knowledge of order management processes in a high-volume environment
- Process improvement or continuous improvement experience
What Will Make You Successful
- A customer-first mindset with a passion for delivering exceptional service
- Strong relationship-building skills with the ability to collaborate across teams
- A proactive approach to identifying and solving complex challenges
- Technical curiosity and willingness to learn new systems and technologies
- A commitment to continuous improvement and operational excellence
- The ability to thrive in a collaborative, innovative, and fast-paced environment
Why KARL STORZ?
Join KARL STORZ and be part of a team dedicated to delivering world-class customer experiences through innovation, collaboration, and operational excellence. We invest in our employees through ongoing development opportunities, supportive leadership, and a culture that encourages creativity and continuous learning.
You'll have the opportunity to work with advanced technologies, contribute to meaningful business outcomes, and help shape the future of customer support in a global healthcare organization.
Ready to make an impact? Apply to join our Customer Support E-Commerce Team and help us redefine effortless customer support.
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