eCommerce Fulfillment Performance Manager

crea Open · verified Oct 21, 2026

Khlong Toei Full-time Manager Ecommerce Marketing

At a glance

Manager-level Ecommerce Marketing role at crea. Khlong Toei · full-time.

Pay not stated Ecommerce Marketing salary

RoleEcommerce Marketing

SeniorityManager

LocationKhlong Toei

EmploymentFull-time

PostedOct 21, 2026 · today

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Run outbound fulfillment across Shopee, Lazada and TikTok Shop, from order preparation through carrier handoff
Track each marketplace’s dispatch measures, clear delayed or held orders, and resolve pickup and delivery disputes
Prepare warehouse capacity, staffing, stock and carrier schedules for major campaigns, then review results afterward
Manage 3PL and marketplace fulfillment partners against service levels, investigating repeated problems and corrective actions
Check fulfillment invoices and inventory records, while improving SOPs, dashboards and automation to control costs and errors

What you bring

A bachelor's degree in logistics, supply chain or another related field
Four to seven years in eCommerce fulfillment, outbound operations or logistics, on the brand, agency/eEnabler or 3PL side
Hands-on use of all three marketplace Seller Centers, including fulfillment measures, shipping deadlines, penalties and campaigns
Experience running high-volume sales campaigns and holding 3PL, marketplace fulfillment and last-mile partners to service levels
Strong Excel and analytical skills, plus working English proficiency in writing and conversation

Who this fits

This is a hands-on manager role for someone who can coordinate warehouse and logistics partners and resolve operational problems. You’ll work Monday to Friday from the Apac Tower near BTS Ekkamai, with on-site warehouse visits at least twice a week and more often during campaigns or as needed.

From the employer

About the role:

We are looking for a hands-on, data-driven eCommerce Fulfillment Performance Manager to oversee end-to-end outbound operations across Shopee, Lazada, and TikTok Shop.

In this role, you will take ownership of marketplace fulfillment performance, work closely with third-party logistics (3PL) partners, and ensure our operations are ready to handle high-volume campaigns such as 9.9, 10.10, 11.11, and 12.12. You will also identify opportunities to improve efficiency, control fulfillment costs, and maintain strong marketplace performance.

Key responsibilities:

1. Marketplace Fulfillment & Performance Management

Oversee the end-to-end outbound process, from order processing and picking/packing to shipping label generation and carrier handover.
Monitor and improve key marketplace fulfillment metrics, including Lazada Fast Fulfilment Rate (FFR), Shopee Fast Handover Rate, and TikTok Shop Fast Dispatch Rate.
Proactively identify and resolve delayed, stuck, or on-hold orders to meet marketplace shipping deadlines and protect shop performance.
Work with marketplace logistics partners and last-mile carriers to resolve pickup issues, shipment discrepancies, and delivery-related claims.
Reduce wrong-item, missing-item, and damaged-parcel incidents through root-cause analysis and corrective actions.

2. Mega Campaign Planning & Execution

Prepare fulfillment operations for major campaigns, payday promotions, brand days, and TikTok LIVE activities.
Coordinate with warehouse and logistics partners on volume forecasts, manpower, packing capacity, stock readiness, and carrier pickup schedules.
Monitor operational performance during peak periods, resolve bottlenecks quickly, and ensure orders are dispatched within the required timelines.
Conduct post-campaign reviews to identify issues and implement improvements for future campaigns.

3.3PL & Logistics Partner Management

Manage the performance of 3PL providers and marketplace fulfillment programs, including Kerry, Flash, Fulfilled by Lazada (FBL), and Fulfilled by Shopee (FBS).
Track service-level agreements (SLAs) and key performance indicators (KPIs), including dispatch speed, order accuracy, stock handling, and fulfillment costs.
Conduct regular performance reviews, investigate recurring issues, and follow up on corrective action plans.
Visit partner warehouses in the Bangna/Samut Prakan area at least four times per month, with additional visits when business needs require.

4.Cost Control & Inventory Accuracy

Review monthly fulfillment invoices and validate charges against agreed rates to identify and recover overcharges.
Monitor fulfillment costs per order by brand and sales channel, ensuring costs remain within budget.
Coordinate inventory accuracy across internal systems, warehouse systems, and marketplace platforms to minimize overselling and stock-out cancellations.
Support effective inventory handling, including stock aging, expiry monitoring, and accurate product data.

5. Process Improvement & Automation

Analyze operational data to identify performance gaps, recurring issues, and opportunities for improvement.
Develop and improve SOPs, reporting dashboards, and operational controls to reduce manual work and prevent errors.
Explore AI tools and automation to improve fulfillment efficiency, visibility, and decision-making.

Qualifications:

Bachelor's degree in supply chain management, Logistics, Industrial Engineering, or a related field.
4–7 years of experience in eCommerce fulfillment, outbound operations, or logistics management, working on the brand, agency/eEnabler, or 3PL side.
Hands-on experience with Shopee, Lazada, and TikTok Shop Seller Centers, including marketplace fulfillment KPIs, shipping deadlines, penalty systems, and campaign operations.
Proven experience managing high-volume sales campaigns such as 11.11 and 12.12.
Experience managing 3PL providers, marketplace fulfillment programs, and last-mile delivery partners against agreed SLAs.
Strong analytical skills and proficiency in Excel. Experience with OMS/WMS systems, SQL, or Power BI is an advantage.
Familiarity with AI tools, dashboards, and process automation is a plus.
Strong problem-solving, communication, and coordination skills, with the confidence to challenge partners professionally and drive issues to resolution.
Good working proficiency in English, both written and spoken, is require
Available for on-site warehouse visits at least 2 times per weeks, and more often during campaigns or when business needs require.

Office Location:

Apac tower - BTS Ekkamai (Working Monday to Friday)