Customer Success Manager

Juicebox juicebox.ai Open · verified Sep 13, 2026

On-site London Full-time Manager Customer Success

Mid-level Customer Success role at Juicebox. London · full-time · £110,000–£160,000 base.

SalaryStated by Juicebox

£110,000 – £160,000

Base salary for this role, in GBP per year, as published in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Manage a customer portfolio across onboarding, adoption, expansion, and renewals
Create success plans, align on metrics, and help talent leaders realize value quickly
Introduce AI workflows, support change, and guide customers beyond their first aha moment
Handle renewals, pricing discussions, complex purchases, and expansion across teams and products
Build stakeholder relationships, lead ROI reviews, and strengthen the Customer Success playbook

What you bring

Bring at least three years in Customer Success, Account Management, or Sales with revenue ownership
Have managed a portfolio of fifty to two hundred accounts
Show a record of surpassing commercial goals and growing customer relationships
Juggle competing priorities, operate without a finished playbook, and engage senior stakeholders confidently
Bring experience in SaaS, consulting, HR tech, or talent tech; recruiting experience is optional

Who this fits

You’ll thrive if you combine commercial ownership with customer strategy and can help teams adopt AI workflows. The role is full-time and onsite in London, UK. You’ll join a collaborative team and work directly with the VP of Customer Success

From the employer

About Juicebox

Juicebox is on a mission to help teams win the talent war.

In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose.

Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside 5,000+ customers from early-stage startups to Fortune 500 companies.

We are on the path to $100M in ARR with 20%+ monthly growth, powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world.

Juicebox has raised over $116M in funding from lead investors including Sequoia Capital, DST Global, and NFDG. Read more about our $80M Series B here. Additional investors in Juicebox include Y Combinator, Coatue, Bond, Lux, Verified Capital, and Committed Capital.

About the Role

Customer Success at Juicebox sits at the intersection of commercial ownership, AI workflow enablement, and customer strategy. CSMs own the full customer relationship—from onboarding and adoption to expansion and renewal—while serving as trusted advisors and AI workflow experts.

Our customers range from enterprise talent teams to startup founders, staffing firms, and VC talent partners. As a PLG business, customers start small and scale quickly, so you'll often be managing onboarding, expansion, and renewal motions simultaneously.

You'll help define what Customer Success looks like in an AI-first world at a hypergrowth company shaping a new category. Our customers love the product, embrace innovation, and genuinely enjoy partnering with us. You'll do it alongside a low-ego, collaborative team and work directly with a VP of CS who has built world-class organizations at Gong, Slack, and Zendesk.

You Will…

Own a portfolio of customers and drive measurable outcomes across onboarding, adoption, expansion, and renewal.
Lead customer success plans, align on key metrics, and ensure talent leaders realize value quickly.
Drive adoption of AI-native workflows, guide change management, and help customers reach their first “aha” moment and beyond.
Own commercial conversations, including renewals, pricing negotiations, and complex buying processes.
Identify and close expansion opportunities across teams, stakeholders, and product offerings.
Build trusted, multi-threaded relationships with end users, champions, TA Ops leaders, and hiring managers.
Lead ROI discussions and QBRs that demonstrate impact and strengthen partnerships.
Help define and improve the Customer Success playbook by identifying gaps, solving problems, and scaling best practices.

You Have…

3+ years in Customer Success, Account Management, or Sales with ownership of a revenue target and a portfolio of 50–200 accounts.
A track record of exceeding commercial goals and driving customer growth.
The ability to manage multiple customer conversations and priorities simultaneously.
A builder mindset and comfort operating in ambiguity before a playbook exists.
Executive presence and confidence engaging senior stakeholders.
Experience in SaaS, consulting, HR tech, or talent tech; recruiting industry experience is a plus, not a requirement.

Perks & Benefits for Full Time Employees

Top-of-market compensation with meaningful equity, because everyone should share in our success.
Comprehensive healthcare with 100% employer-paid medical coverage for employees (PPO Platinum plan with $0 deductible). 90% employer contribution for dependents. Dental & Vision: 90% employer covered; 85% for dependents.
$2,000 annual wellness stipend to support your physical, mental, and financial well-being.
Daily meals provided.
$300/month commuting stipend to help cover the cost of getting to and from the office.