Customer Success Manager
At a glance
Manager-level Customer Success role at AppsFlyer. London · no salary stated · we estimate £55,830–£113,750.
AppsFlyer has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Guide enterprise accounts from initial setup through renewal, covering their commercial, product and technical priorities
- Keep customers current on product changes and useful practices, then teach new features through sessions, webinars and demos
- Take customer input to Product and R&D, making the case for product changes that address it
- Run executive reviews to demonstrate customer value and identify strategic ways to grow the relationship
- Find expansion opportunities by connecting customer needs with relevant AppsFlyer solutions
What you bring
- You have customer-facing experience in customer success, account management or a comparable SaaS or AdTech role
- You understand web marketing, digital advertising and business strategy, and can work with APIs and campaign results
- You can interpret large data sets, resolve reporting inconsistencies and explain complex ideas to technical and non-technical audiences
- You are fluent in English
Who this fits
This role suits someone who can advise enterprise customers on both business and technical matters. Expect several trips each year for client visits and conferences. French or another language, mobile marketing or app analytics experience, and familiarity with SDK integrations or deep linking are advantages.
From the employer
At AppsFlyer, we believe every challenge is an invitation to innovate. We’re looking for an Enterprise Customer Success Manager to support our most strategic clients in the European region and help us shape the future of measurement. In this role, you’ll collaborate with top-tier professionals from around the world in a culture that celebrates curiosity, connection, and continuous learning. If you're passionate about delivering impact through meaningful relationships and personalized service, this is your chance to join the ride.
About the Role
As a Customer Success Manager for our Enterprise clients you will act as their trusted advisor, supporting them on both business and technical fronts. You’ll be the voice of the customer internally and a strategic partner externally, ensuring they maximize the value of the AppsFlyer platform while helping shape our product roadmap with their insights.
What You’ll Do
- Manage customer relationships end-to-end, from onboarding to renewals, while ensuring their success across business, product, and technical needs.
- Proactively share product updates, insights, and best practices to drive adoption and maximize impact.
- Deliver training sessions, webinars, and demos to enable customers on new features and use cases.
- Collaborate cross-functionally with Product and R&D teams by voicing client feedback and advocating for product improvements.
- Lead Executive Business Reviews to highlight value, the impact of AppsFlyer’s solutions on our customer success, and strategic growth opportunities.
- Support upsell and expansion efforts by identifying business needs and aligning them with AppsFlyer solutions.
- Be a part of the client’s extended team - accessible, insightful, and proactive.
What You Have
- Fluency in English.
- Experience in Customer Success, Account Management, or a similar client-facing role within SaaS or AdTech.
- A strong understanding of web marketing, digital advertising, and business strategy.
- A technical mindset with the ability to dive into APIs and campaign performance metrics.
- Strong analytical skills, with the ability to interpret and analyze large data sets and resolve reporting discrepancies.
- Great interpersonal skills and the ability to explain complex concepts to both technical and non-technical stakeholders.
- Self-motivation and adaptability to thrive in a fast-moving, global environment.
- Willingness to travel several times a year for customer meetings and conferences.
Bonus Points
- Fluency in French or other languages is a huge plus.
- Background in mobile marketing or app analytics.
- Familiarity with SDK integrations and deep linking.
- Product sense or experience collaborating with product teams.
- Referred by an AppsFlyer team member.
Why Join Us?
AppsFlyer is a global company with 25 offices across 19 countries. From wellness programs and fitness initiatives, to our Global Employee Exchange and inclusive culture, we empower our people to grow professionally and personally.
Here, titles don’t define us - impact does. You’ll join a team where innovation is celebrated and collaboration drives everything we do.
We’re committed to building a diverse and inclusive workplace. Even if you don’t meet 100% of the qualifications, if this role excites you, we’d love to hear from you.
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