Online Brand Ambassador
Jobs at Acosta Open · verified Oct 22, 2026 At a glance
Mid-level Brand Marketing role at Jobs at Acosta. St Louis · full-time · no salary stated · we estimate $95,188–$145,000 across the United States.
Jobs at Acosta has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Track reviews, shopper comments and product Q&A across retail platforms to spot recurring concerns and share useful trends with leaders
- Answer product questions and reviews promptly, using a professional tone that fits the brand
- Work with product marketing, sales and engineering to resolve customer concerns and keep brand information accurate
- Oversee ratings and reviews for your product category, including review validity, syndication gaps, badges and SKU groupings
- Keep reporting records accurate and apply response playbooks consistently while sharing useful practices with teammates
What you bring
- At least one year in customer engagement, retail, e-commerce, digital marketing or a related area
- Strong writing, careful attention to detail and the ability to summarize customer trends clearly
- Confidence using reporting tools and Microsoft Office, with the judgement to represent a brand in public responses
Who this fits
This mid-level role suits someone who can manage customer-facing writing, reporting and several concurrent tasks independently while contributing to a remote team. The position is listed as hybrid in St Louis.
From the employer
The Online Brand Ambassador (OBA) plays a key role in strengthening brand presence across e-commerce and review platforms. This position is responsible for monitoring and engaging with customer feedback, collecting and synthesising Voice of Customer (VOC) insights, and supporting brand credibility through timely, accurate, and on-brand responses to product reviews and Q&A.
Working as part of a remote team, the OBA partners closely with leadership to ensure consistent execution of program standards and contributes to actionable insights that enhance the customer experience and support business objectives.
- Monitor and analyze online reviews, customer feedback, and Q&A across retail and e-commerce platforms to identify Voice of Customer (VOC) trends, recurring issues, and opportunities to improve the customer experience, providing actionable insights to leadership
- Respond to customer reviews and product-related questions in a timely, professional, and brand-aligned manner
- Reinforce brand image and presence through thoughtful engagement across .com platforms (reviews, Q&A, forums, etc.)
Partner with Product Marketing, Sales, Engineering, and other cross-functional teams to address customer concerns, facilitate solutions, and ensure accurate brand communications
Manage other aspects of Ratings & Reviews for assigned product category, including but not limited to review validity, syndication gaps, badging issues, at-risk SKUs, and proper, optimal SKU groupings
- Maintain accuracy and organisation in reporting tools, dashboards, and tracking systems
- Apply program guidelines and playbooks to ensure consistency in tone, messaging, and response quality
- Collaborate effectively with team members to share learnings, best practices, and efficiencies
- Stay up to date on product knowledge, brand messaging, and platform updates
Education & Experience
- Bachelor’s Degree in marketing, business, communications, or a related field preferred
- 1+ years of experience in customer engagement, retail, e-commerce, digital marketing, or a related field
- Experience working with online platforms, reviews, or customer-facing communication channels is an asset
Knowledge, Skills, and Abilities
- Strong written communication skills with the ability to adapt tone to align with brand voice
- High attention to detail, particularly in written responses and reporting accuracy
- Analytical mindset with the ability to identify trends and summarise insights clearly
- Strong organisational and time management skills in a remote work environment
- Ability to manage multiple tasks and meet deadlines in a fast-paced setting
- Comfortable working with digital tools, reporting systems, and Microsoft Office (Excel, Word, PowerPoint)
- Strong judgement and professionalism when representing the brand in public-facing responses
- Self-motivated with the ability to work independently while contributing to a team
- Significant understanding of remote business tools such as smart phones, tablets, and/or laptop use, including trouble-shooting issues with connectivity
- Proficiency with remote work technologies, including smartphones, tablets, and laptops, with the ability to troubleshoot connectivity and technical issues independently
- Familiarity with consumer electronics products and emerging technologies is preferred but not required
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