Sales Operations Manager
Jacuzzi Group Open At a glance
Manager-level Revenue & Sales Operations role at Jacuzzi Group. Atlanta · full-time · from $75,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Guide the sales operations team as it checks contracts, paperwork and Salesforce records for accuracy across markets
- Build procedures and reference guides that help teams process sales documents consistently and with fewer errors
- Coordinate staffing, schedules and task assignments, adjusting workloads to meet processing deadlines
- Coach and develop sales operations specialists, setting clear expectations and holding the team accountable
- Review sales trends and forecasts, monitor AI document processing and Salesforce use, and recommend improvements to leaders
What you bring
- At least five years in sales operations, preferably in home improvement or consumer goods
- A history of improving sales processes and the measures used to track performance
- Strong analytical ability, including reporting from data, and familiarity with CRM platforms and sales analysis software
Who this fits
This manager role suits someone prepared to lead and develop a sales operations team while coordinating its daily work. You’ll work on-site in Atlanta and need to adapt as priorities shift.
From the employer
Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group, the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel (JBRx) is the fastest growing business unit of Jacuzzi Group with 13 successful locations launched nationwide in under 5-years. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers and over 70 years of proven excellence to deliver the highest standard of customer satisfaction.
The Sales Operations Manager leads the Sales Admin team, ensuring accurate and timely processing of sales paperwork while developing team members and improving operational efficiency. This role oversees day-to-day team operations, including onboarding, training, workload distribution, performance tracking, and process improvement, while partnering with Sales leadership to strengthen sales operations and support nationwide sales goals.
Key Duties and Responsibilities
- Oversee the Sales Operations team, ensuring accurate and timely review of sales contracts, paperwork, and Salesforce documentation across all markets.
- Develop and maintain standard operating procedures, workflows, and reference materials to improve consistency, accuracy, and operational efficiency.
- Manage daily team operations, including staffing, scheduling, workload distribution, task assignments, and shifting priorities to meet processing deadlines and service-level expectations.
- Lead onboarding, training, coaching, and development of Sales Operations Specialists, establishing clear performance expectations and accountability.
- Oversee AI-driven sales document processing, identifying deficiencies and implementing improvements to increase accuracy and reduce delays.
- Assign tasks and escalations to team members based on individual skill sets and current capacity; ensure task completion daily.
- Analyze sales metrics, trends, and forecasts to identify growth opportunities and provide actionable recommendations to leadership.
- Oversee Salesforce utilization
- Identify and implement process and system improvements to streamline workflows, reduce errors, and enhance overall sales team effectiveness.
- Other duties as assigned.
Compensation is based on experience; $75,000+ and annual bonus potential.
Requirements
- 5+ years of experience in sales operations, preferably within the home improvement or consumer goods industry.
- Proven track record of improving sales processes and performance metrics.
- Strong analytical skills with experience in data analysis and reporting.
- Familiarity with CRM systems and sales analytics tools.
- Excellent organizational skills and attention to detail.
- Strong communication and interpersonal skills to facilitate collaboration across teams.
- Must be able to manage multiple tasks and priorities and easily adapt to changing situations
- Experience leading teams or projects is a plus.
- Problem-solving mindset with the ability to think strategically and innovatively.
Benefits
- 401(k) with matching program
- Paid time off (PTO)
- Health insurance
- Dental insurance
- Vision insurance
- Health savings account
- Life insurance
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