Adoption Specialist - Radiology IT
Jacobian Open At a glance
Mid-level Customer Success role at Jacobian. Remote, United States · full-time · no salary stated · we estimate $85,000–$136,571 across the United States.
Jacobian has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Teach Fluency for Imaging in live and virtual sessions, adapting the format to how adults learn
- Build and maintain manuals, presentations, online lessons and job aids for customer training
- Check learners’ understanding during sessions and adjust your approach when needed
- Deliver customer training before and after go-live as part of implementation work
- Plan learning goals with customers and project teams, then use feedback to improve training
What you bring
- At least two years in healthcare, preferably with imaging or radiology experience
- Hands-on experience leading training, with knowledge of adult learning
- Strong writing and speaking skills, plus organization, problem-solving and interpersonal ability
- You can juggle several projects and coordinate with multiple teams
Who this fits
This mid-level customer success role suits someone who can teach radiology teams and coordinate training with customers and implementation teams. It is fully remote for candidates based anywhere in the U.S., with travel across the U.S. and Canada for up to seventy-five percent of the time.
From the employer
Jacobian is redefining diagnostic imaging. Formed by the merger of Smart Reporting - a pioneer in standardized, AI-driven clinical reporting - and Fluency for Imaging, the best-in-class radiology speech recognition platform, Jacobian delivers faster, more consistent reporting at scale in a single deeply integrated solution. We serve radiologists across the US, Canada, Europe, and Australia, processing more than 80 million exams per year and growing.
As an Adoption Specialist, you make sure radiology teams get the most out of Fluency for Imaging (FFI) from day one. You train customers in live and virtual classrooms, create the training materials that support them, and help new users become confident with the product, so radiologists can report faster and more consistently.
You join our U.S. Customer Success team and work closely with customers and our implementation project teams to plan and deliver training that meets each customer's learning objectives.
What You'll Do
- Train customers on Fluency for Imaging in live and virtual classrooms, using a blended approach based on adult learning best practices
- Create, update, and maintain training materials, including manuals, presentations, e-learning modules, and job aids
- Check learners' understanding throughout training and adjust as needed
- Deliver training as part of customer implementations, including before and after go-live where applicable
- Work with customers and the implementation project team to prepare for and deliver on learning objectives
- Gather feedback and use it to improve training experiences and learning outcomes
Requirements
- 2+ years of experience in healthcare, ideally in an imaging or radiology environment
- Proven experience facilitating training, with knowledge of adult learning
- Strong written and verbal communication skills
- Excellent organizational, problem-solving, and interpersonal skills
- Ability to manage multiple projects and work with several teams at once
- Willingness to travel up to 75% of the time across the U.S. and Canada.
Benefits
- Join a fast-growing, mission-driven team shaping the future of AI in radiology - building products that improve workflows and patient outcomes worldwide
- This role is open to fully remote candidates based anywhere in the US
- Comprehensive health insurance available from day one
- 401k contributions, employer match up to 5%
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