Account Manager (EMEA)
At a glance
Manager-level Account Management role at Irth Solutions. Remote, United Kingdom · full-time · no salary stated · we estimate £42,648–£83,000 across the United Kingdom.
Irth Solutions has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Build client trust after the sale, then map out ways to retain and expand your assigned accounts
- Oversee account finances and turn client needs into opportunities for additional business
- Assess Borealis adoption, set the next client goals, and guide stakeholders toward them
- Translate client requirements for project and technical teams, then scope extra services for delivery
- Pass useful client feedback to Product and coordinate with internal teams on client objectives
What you bring
- You bring at least three years in customer success, account management or solution consulting
- You speak and write English, French and Portuguese fluently
- You have a bachelor's degree in administration or another relevant field
- You can explain SaaS technology simply and have experience growing accounts, negotiating budgets and scoping client requests
Who this fits
This role suits someone who can balance several topics and adjust communication across cultures and client skill levels. It is fully remote from home, with flexible hours and a need to work atypical schedules around clients and colleagues in different countries, including Québec business hours.
From the employer
Position 100% remote
We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is responsible for the management of relationships with a given client portfolio and identifies key actions to undertake to maintain the relationship and make it grow.
This position is 100% from home just like the rest of our team, with flexible working hours (40hours/week) to adapt to our clients’ time zones.
Dynamic work atmosphere, combining the start-up spirit and the international dimension of our customers.
Responsibilities:
- Develop and maintain a relationship of trust with the clients after the initial sales
- Deploy account management strategies to reinforce Borealis growth (farming):
- Define growth plans on appointed client portfolio
- Manage and master the financial aspects of your client portfolio
- Identify new clients needs, and convert them into business opportunities
- Deliver strong business presentations to key stakeholders, often at the executive level
- Deliver constant proactivity to follow up and engage with clients, in alignment with internal expectations
- Advise clients on system adoption:
- Analyze adoption level of Borealis by the client, define next objective sand roll out the appropriate strategy with key stakeholders
- Understand new business requirements, help clients define their business processes and implement them into Borealis
- Act as an advisor to propose the best solutions and practices in using Borealis
- Suggest smart work-arounds, adapted to clients context, to help them achieve their business objectives
- Work directly with the SAAS to provide insightful reporting and KPIs
- Work closely with surrounding teams to ensure client’s objectives are met
- Scope and brief the Project and Technical teams for delivery of additional services
- Ensure the client’s proper use of the Borealis Helpdesk and Helpcenter
- Feed the Product team with quality information to align Borealis’ roadmap
- Collaborate with Account directors on strategic accounts to sustain an optimal growth
- Promote top of class practices around global Borealis’ usage
Requirements
- Fluent in English, French and Portuguese written and spoken.
- Bachelor’s degree in administration (BBA) or any other field deemed pertinent.
- At least 3-4 years of experience in customer success account management or solution consulting role.
- 2-3 years of experience with SAAS or CRM a plus.
Skills:
- Techy – Strong technical and computer software background to support customers in a SAAS environment. You understand the technology enough to explain and simplify it to the customer.
- Account management – You have a successful background at growing and maintaining client’s accounts, negotiating contracts and budget, demoing projects, and scoping, both technically and financially, client’s requests.
- Strong communication skills – You are not afraid to pick up the phone to make sure you fully understand the client’s issue.
- Cultural competence – We work with clients from around the globe with various ways of treating and communicating information. They also represent various ranges of skill set to which you will be able to adapt.
- Excellent relationship building skills, as you will be required to develop and maintain a relationship of trust with the clients.
- Available to work atypical working hours (as our clients and our team are in different countries and Borealis main business hours are in Québec, Canada).
- Flexibility and ability to work simultaneously on different subjects.
Benefits
- Join a dynamic, growing company that is well respected in its industry.
- Health plans options including medical, dental, & vision
- 401k or RSP + company match
- Flexible PTO policy plus company-paid holidays
- Generous one-time “work from home” stipend to get you started
- Team events including monthly lunches for everyone, volunteer outings, and quarterly gatherings
- Hybrid employees have access to snacks, beverages and coffee at our Columbus, Ohio office
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