Key Account Manager

Inyad Open · verified Sep 23, 2026

Casablanca Full-time Manager Account Management

At a glance

Mid-level Account Management role at Inyad. Casablanca · full-time.

Pay not stated

RoleAccount Management

SeniorityManager

LocationCasablanca

EmploymentFull-time

PostedJul 28, 2023 · 38mo ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Guide merchant onboarding by tailoring software setup and service delivery to each business
Build merchant relationships by learning their needs and business processes
Increase client activity and usage of the payment processing solutions
Drive renewals, upsells, and cross-sells to improve customer lifetime value
Escalate issues, coordinate internal resolution, and use feedback to improve service

What you bring

Previous work as a key account manager or in a comparable customer-facing position
A bachelor's degree in business or a related discipline
Strong communication, relationship management, problem-solving, and resilience skills
Ability to collaborate with teams across the business

Who this fits

This role suits a client-facing account manager who can balance merchant satisfaction with retention and account growth. You will work from Casablanca and need a customer-focused, empathetic approach. Call center team lead experience and familiarity with payment processing services would strengthen your fit.

From the employer

The Key Account Manager is a client-facing role responsible for ensuring the high satisfaction, growth, and retention of our merchant clients. This role directly impacts our company's profitability by ensuring optimal utilization of our software and payment processing solutions.
This is a great opportunity for a motivated individual to play a pivotal role in the growth and success of our clients, contributing directly to our company's overall success.

Client Onboarding: Oversee the customer onboarding process, ensuring efficient product setup and service implementation tailored to each merchant's unique business needs.
Customer Relationship Management: Develop and maintain strong relationships with our merchants, understanding their needs and business processes to provide the most suitable solutions.
User Engagement & Processing Promotion: Foster high levels of user activity and increase the usage of our payment processing solutions among clients.
Customer Retention & Growth: Develop strategies to maximize customer lifetime value, encouraging renewals, upsells, and cross-sells.
Problem Resolution: Act as the point of escalation for customer issues, coordinating with internal teams to resolve them in a timely and satisfactory manner.
Client Satisfaction & Feedback: Monitor client satisfaction levels and gather client feedback to drive service improvements.

Proven experience as a Key Account Manager or similar customer-facing role.
Experience as a Team Lead in a Call Center is a plus.
Familiarity with payment processing services is a plus.
Exceptional communication and relationship management skills.
Strong problem-solving capabilities and resilience in the face of challenges.
Ability to work with cross-functional teams.
High level of empathy and customer-centricity.
Bachelor's degree in Business or related field.