Senior Associate Technical Account Manager
At a glance
Senior Account Management role at Integralads. Jakarta · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Serve as the technical contact for integrated clients, answering platform questions and resolving issues or routing them onward
- Trace technical problems to their source, provide fixes, and involve tier two support or product teams when needed
- Share technology-focused client updates and insights with teams across the business
- Once established in the role, give dedicated technical assistance to premium customers
What you bring
- You have two to three years in a technical account, relationship management, or other client-facing role
- You can work with JavaScript, SQL, HTML, and data analysis
- You have handled APIs and SDKs, plus web traffic analysis tools or ad-serving tags
- You understand ad technology, programmatic advertising, and work with publishers or publisher ad servers
Who this fits
This senior associate role suits someone who can troubleshoot technical issues while communicating clearly with clients and internal teams. It is based in Jakarta, Indonesia, with a hybrid arrangement.
From the employer
Job Description:
Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry. We’re looking for a Senior Associate, Technical Account Manager (TAM) to join our Technical Customer Operations Team in Indonesia. If you are excited to work closely with some of the biggest companies in the world and in a high profile position such as that of a Technical Account Manager where you are the main technical go-to person, then the TAM role at IAS is the place for you!
About the role:
Acting as the main technical point of contact, you will address any internal or external questions and issues that arise from our integrated clients (including end-users of the platforms), or escalate appropriately when necessary. On a daily basis, you should be able to quickly troubleshoot any technical issues, pinpoint the problem, and provide a solution, and escalate to tier 2 support and/or product teams only when necessary. We are looking for critical thinkers who are keen to ensure our customers succeed!
Internally, you will also be relied upon heavily by all departments to provide in-depth updates and insights on the clients from a technology perspective, working closely with all departments such as Product, Engineering, Product Marketing, Legal, Pricing, Technical Support, etc. Once ramped, you will also provide our most premium customers with dedicated technical support.
About you:
- Ideally 2-3 years’ experience working in a technical account/relationship management/client-facing role
- Proficiency in JS, SQL, HTML, and data analysis
- Previous experience with web traffic analysis tools, ad serving tags and trafficking
- Previous experience working with APIs and SDKs
- Critical thinking and the ability to think outside of the box
- Experience working with 3rd party advertising technology companies
- Experience working with publishers and publisher ad servers
- Knowledge of the ad tech ecosystem, programmatic advertising, its players, and how it all works
- Strong communication skills; written, verbal and listening skills
About Integral Ad Science:
Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms. IAS’s software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality. For more information, visit integralads.com.
Equal Opportunity Employer:
IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.
California Applicant Pre-Collection Notice:
We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at compliance@integralads.com.
Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to recruitingagencies@integralads.com. We will get back to you if there's interest in a partnership.
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