CSM
At a glance
Mid-level Customer Success role at Influ2. Kyiv · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide new clients through onboarding and their initial campaign launch
- Manage ongoing client relationships while building durable partnerships
- Advise clients on campaign improvements and optimization opportunities
- Review success factors with clients and help their PBM campaigns succeed
- Share strategic customer input with product and marketing teams
What you bring
- At least three years in account management or customer success across US and EU markets
- Fluent English and strong interpersonal skills with a record of supporting past customers closely
- Working knowledge of digital marketing concepts, terminology, and tools
- Ability to connect digital business drivers and understand how they influence one another
- Evidence of achieving and surpassing established business goals
Who this fits
This role suits a mid-level customer success professional who enjoys onboarding, consulting, campaign optimization, and long-term relationship ownership. You’ll work onsite in Kyiv and need fluent English plus experience serving US and EU markets.
From the employer
Influ2 is the first person-based marketing platform, pioneering a new approach to account-based marketing. The solution empowers B2B marketers to target chosen decision-makers, capture their intent, and track engagement at the individual level.
The company has 75+ enterprise and medium-sized clients globally, including Fortune 500 B2B enterprises such as NVIDIA, Capgemini, and Episerver. Influ2 runs offices in NY and CA, with 50+ employees on board.
— Onboard new clients, provide support in their launch process;
— Oversee and manage the existing client relationship and play an active role in developing and building long-term relationships;
— Provide consultancy to clients, help to optimize their campaigns;
— Discuss the key success factors and ensure the success of their PBM campaigns;
— Contribute to strategic input to the product and marketing team.
— +3 years of account management or customer success on US-EU markets
— Fluent English
— Great people skills, track record of being “the best friend” for past customers
— Understand of digital marketing, its vocabulary, and toolkit
— Ability to see the big picture, understand the key drivers of digitally-driven businesses and
how they relate to each other
— Track record of meeting and exceeding business established goals
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