Technical Onboarding Manager
At a glance
Manager-level Customer Success role at IMC. New York · $175,000–$200,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Guide each client from initial connectivity checks through certification in test and production environments
- Check client routing and connection setup, then prepare data, pricing, strategy settings and accounts for launch
- Bring legal, compliance, clearing, infrastructure, development and business teams together to resolve dependencies before go-live
- Watch connections, message quality and trading behavior after launch, responding to onboarding issues and restarting certification when needed
- Coordinate TRF and CAT reporting, trade reconciliation and other regulatory or post-trade preparation with Mid Office and Compliance
What you bring
- Around four or more years in client onboarding, connectivity or integration engineering in electronic trading
- You understand FIX, electronic trading and the order lifecycle, including client-specific implementations and FIX version differences
- You can read code, run SQL queries, configure accounts and troubleshoot integration or session problems using logs and FIX messages
- You have managed complex onboarding work across stakeholders and dependencies, and can explain risks and open issues clearly
Who this fits
This manager role suits someone with hands-on technical skills who can coordinate across development, infrastructure, compliance, business teams and clients. The opening is based in New York, and immigration sponsorship is unavailable.
From the employer
As IMC continues to grow its client liquidity business, the technical onboarding of new clients has become central to how reliably and quickly those clients can access our liquidity. We are looking for a Technical Onboarding Manager to take dedicated ownership of the end-to-end onboarding and certification process from the first connectivity test through to a fully certified, production-ready client.
In this role you will sit at the intersection of our execution development teams, infrastructure, compliance, business development, and our clients. You will own the technical integration so that our developers can stay focused on building, and so that every client interacts correctly with IMC liquidity from day one. No two onboardings are identical, and the person in this role will make a considerable impact as the firm scales its client business.
Your Core Responsibilities:
- Own client certification across test and production environments.
- Validate client connectivity and routing setup.
- Coordinate the process across legal, compliance, clearing, infrastructure, development, and business teams.
- Ensure internal readiness across data, pricing, strategy configuration, and client setup.
- Monitor client connectivity, message quality, and trading behavior post-launch.
- Track dependencies, blockers, readiness, and certification through go-live.
- Ensure regulatory and post-trade readiness, including TRF and CAT reporting, AGU agreements, and trade reconciliation, in coordination with Mid Office and Compliance.
- Act as first line of response for onboarding-related issues and trigger re-certification where required.
Your Skills and Experience:
- Approximately 4+ years of relevant experience in client onboarding, connectivity, or client-integration engineering within an electronic trading environment; experience leading a regional onboarding or connectivity desk is an advantage.
- Strong FIX and electronic trading knowledge: a solid grasp of the order lifecycle (fills, rejects, cancels, IOC, short flags, sequence numbers, resets, drop copy), FIX version differences, and client-specific implementations.
- Hands-on technical ability: comfortable reading code, running SQL queries, setting up accounts, and debugging client integration and session issues using logs, FIX messages, and configuration files.
- Highly organized, with a track record of managing complex onboarding processes end to end across multiple stakeholders and dependencies.
- A strong communicator who can bridge Development, Infrastructure, Compliance, Business Development, and clients, and who can clearly articulate risks and open issues.
- Operationally disciplined, with an understanding of certification, monitoring, recertification, and repeatable onboarding processes.
- Familiarity with US equities regulatory reporting (TRF, CAT) and post-trade processes is an advantage.
- Experience with JIRA and CRM tooling is an advantage. Equities product knowledge is preferred.
- Excellent verbal and written communication skills in English, and a team player. At IMC, we’re all in it together.
Please note that immigration sponsorship is not offered for this specific opening.
The Base Salary range for the role is included below. Base salary is only one component of total compensation; all full-time, permanent positions are eligible for a discretionary bonus and benefits, including paid leave and insurance. Please visit Benefits - US | IMC Trading for more comprehensive information.
Salary Range$175,000—$200,000 USDAbout Us
IMC is a research-driven trading firm where quantitative modeling, machine learning, and engineering shape how modern markets are traded. A stabilizing force in markets since 1989, we provide liquidity across trading venues, delivering the best outcome in value and risk management to investors. Using our own technology and capital, we build proprietary systems and algorithms that operate across global markets. Our researchers, traders, and engineers work as a collective, combining rapid experimentation, advanced infrastructure, and real-time feedback to turn insight into execution and execution into advantage.
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