Technical Customer Success Manager (New York)
Hybrid New York Full-time Manager Customer Success
Mid-level Customer Success role at Merkle Science. New York · full-time · $20,000–$40,000 base.
SalaryStated by Merkle Science
$20,000 – $40,000
Base salary for this role, in USD per year, as published in the posting.
Role brief
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage customer accounts and build strong relationships across people and stakeholders
- Use creative problem-solving to stay focused on results
- Adjust quickly when priorities shift or unexpected problems surface
What you bring
- At least four years of account management experience
- A demonstrated record of sales success and strong relationship skills
- A proactive, self-directed approach with resilience under pressure
- The ability to respond positively and promptly to evolving needs
Who this fits
This hybrid, full-time role is based in New York. It suits someone who is proactive, resilient, self-motivated, and comfortable adapting to change; crypto, blockchain, compliance, or finance experience would be advantageous but is not required.
From the employer
⚡️ About Merkle ScienceMerkle Science provides blockchain transaction monitoring and intelligence solutions for web3 companies, digital asset service providers, financial institutions, law enforcement and government agencies to detect, investigate, and prevent illicit use of cryptocurrencies. Our vision is to make cryptocurrencies safe and provide infrastructure for the safe and compliant growth of cryptocurrencies.
Merkle Science is headquartered in New York with offices in Singapore, Bangalore and London. The team has combined experience across Bank of America, Paypal, Luno, Thomson Reuters and Amazon. The company has raised over $27M from SIG, Beco, Republic, DCG, Kenetic, GGV and several others. 🙋What You Should Have · At least 4+ years of prior Account management experience. · Previous crypto/blockchain experience a big plus but not necessary. Perhaps you enjoy this in your spare time? Even better! · Previous compliance/finance experience also a big plus. · Proven sales track record. · Exceptionally strong relationship and people management capabilities. · A creative problem solver, results driven and self-motivated. · Possesses a resilient personality, proactive and reacts well under pressure. · Ability to handle changing requirements and unforeseen issues as they arise, rapidly and positively in a timely manner.
❤️ Well Being, Compensation and BenefitsWe care about your well-being. Along with excellent health insurance, we offer flexible time off, learning & development initiatives and hours that are designed to provide work/life balance. We regularly host team-building sessions and encourage discussions around mental health.
We reward talent and believe in acknowledging people for their contributions. We offer industry-leading compensation, along with generous equity. As a rapidly growing business, there are endless opportunities to grow your career with Merkle Science.
Merkle Science is headquartered in New York with offices in Singapore, Bangalore and London. The team has combined experience across Bank of America, Paypal, Luno, Thomson Reuters and Amazon. The company has raised over $27M from SIG, Beco, Republic, DCG, Kenetic, GGV and several others. 🙋What You Should Have · At least 4+ years of prior Account management experience. · Previous crypto/blockchain experience a big plus but not necessary. Perhaps you enjoy this in your spare time? Even better! · Previous compliance/finance experience also a big plus. · Proven sales track record. · Exceptionally strong relationship and people management capabilities. · A creative problem solver, results driven and self-motivated. · Possesses a resilient personality, proactive and reacts well under pressure. · Ability to handle changing requirements and unforeseen issues as they arise, rapidly and positively in a timely manner.
❤️ Well Being, Compensation and BenefitsWe care about your well-being. Along with excellent health insurance, we offer flexible time off, learning & development initiatives and hours that are designed to provide work/life balance. We regularly host team-building sessions and encourage discussions around mental health.
We reward talent and believe in acknowledging people for their contributions. We offer industry-leading compensation, along with generous equity. As a rapidly growing business, there are endless opportunities to grow your career with Merkle Science.
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