Senior Manager, Customer Engagement & Lifecycle Marketing

Ig Open · verified Sep 10, 2026

Raffles Place - Singapore Full-time Senior Email Marketing

Senior Email Marketing role at Ig. Raffles Place - Singapore · full-time.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Set lifecycle strategy across onboarding, engagement, retention, reactivation and growth
Spot churn signals and engagement gaps, then build retention and winback campaigns
Create cross-sell plans and take them from initial concept through launch
Design and refine personalized journeys using segmentation, testing and customer feedback
Lead two direct reports and track lifecycle results across retention, adoption and customer value

What you bring

Ten to fifteen years in lifecycle, CRM, retention or customer engagement marketing within financial services, fintech or similar fields
A record of improving retention, cross-sell performance and customer lifetime value
Strong skills in segmentation, journey orchestration and personalized marketing
Experience with CRM or marketing automation platforms such as Salesforce, Adobe or Braze
Analytical decision-making and the ability to lead teams and influence senior stakeholders

Who this fits

You will suit a strategic marketing leader who can turn customer data and behavior into lifecycle programs and business action. The role is based in Singapore, reports to the Head of Marketing and includes leadership of a small team. You will work closely with Product, Analytics, Data, Technology, Commercial and Customer Experience teams.

From the employer

Job Title

Senior Manager, Customer Engagement & Lifecycle Marketing

Job Description

About IG Group

IG Group is a FTSE 100 fintech operating across five continents, serving over 1.4m customers and handling billions of dollars in transactions – built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses.

The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next.

Join us at IG – the future gets built here.

Join us at IG – the future gets built here.

We are looking for an experienced and strategic marketing leader to drive customer engagement across the entire customer lifecycle. Reporting to the Head of Marketing, this role will be responsible for developing and executing lifecycle marketing strategies that strengthen customer engagement, improve retention, increase cross-sell opportunities and contribute to long-term customer lifetime value (CLV).

Working closely with Product, Analytics, Data, Technology and Commercial teams, you will create personalized customer experiences powered by customer insights, behavioural data and lifecycle triggers. You will also lead a small, high-performing team responsible for executing lifecycle programmes across multiple customer touchpoints.

Key Responsibilities

Customer Engagement, Retention and Growth Strategy

Develop and execute the customer engagement and lifecycle marketing strategy across the customer journey, from onboarding through ongoing engagement, retention and reactivation – and contribute to customer lifetime value and sustainable revenue growth from the existing customer base.
Identify customer behaviours, engagement gaps and churn risks to develop targeted retention strategies.
Build predictive models to identify churn risk and trigger proactive interventions
Develop cross-sell strategies and engage cross-functionally to drive from the conception to launch
Create winback campaigns to reactivate dormant and inactive customers
Partner with Product, Customer Experience and Commercial teams to ensure lifecycle strategies align with business priorities.

Personalization & Customer Journeys

Work closely with Marketing Technology, Data and Analytics teams to leverage customer insights, behavioural signals and segmentation to improve customer engagement. Design customer journeys that deliver relevant, personalised communication and experiences
Optimise customer journeys using testing, performance insights and customer feedback.
Support the evolution of loyalty and customer value initiatives as the business continues to expand its customer engagement capabilities.

Leadership & Cross-functional Collaboration

Lead, coach and develop a high-performing lifecycle marketing team of two direct reports.
Establish measurement frameworks to monitor lifecycle performance across engagement, retention, cross-sell and customer lifetime value.
Translate customer data into actionable recommendations that improve marketing effectiveness and business performance.
Foster a collaborative, customer-centric and results-oriented culture focused on innovation and continuous improvement.

Success Measures

Improved customer engagement and retention.
Growth in cross-sell conversion and product adoption.
Increased customer lifetime value (CLV) and revenue contribution

Qualifications

10-15 years of experience in customer engagement, lifecycle marketing, CRM or retention marketing within financial services, fintech or other customer-centric industries.
Demonstrated success developing customer engagement strategies that improve retention, cross-sell and customer lifetime value.
Strong expertise in customer segmentation, lifecycle strategy, journey orchestration and personalised marketing.
Experience partnering with Marketing Technology teams and working with CRM and marketing automation platforms such as Salesforce, Adobe, Braze or similar solutions.
Strong analytical capabilities with experience using customer insights, testing and data to drive business decisions.
Proven ability to influence and collaborate across cross-functional teams and senior stakeholders.
Experience leading and developing high-performing teams.

Number of openings