Sensory & Consumer Insights, Product Experience Researcher II

Job Summary

IFF is a global leader in flavors, fragrances, food ingredients and health and biosciences. We deliver sustainable innovations that elevate everyday products.

Taste: Crafting unique, technology-enabled flavor designs that define the identity of food and beverage brands, shape trends in flavor building and fuel market success.

The role is on-site and based at our Tastepoint South location in Philadelphia, Pennsylvania. Be part of a collaborative, customer-focused and creative team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

As a Product Experience Researcher, you will help translate sensory and consumer understanding into actionable recommendations. You will manage cross-category Product Experience research projects based on business needs, partnering closely with Creation and Design, Marketing, Human Futures and other regional Product Experience team members.

Where You’ll Make a Difference

• Manage Product Experience research projects, balancing daily commercial requests with longer-term proactive initiatives.
• Align project prioritization, timelines, budgets and resources with business strategy and stakeholder needs.
• Identify and implement sensory and consumer research methodologies that address project objectives and capture evolving consumption habits and taste preferences.
• Design and conduct discriminative and descriptive sensory research, quantitative consumer studies, social listening and qualitative consumer research.
• Analyze complex sensory and consumer data using statistical models, textual analysis and other relevant approaches.
• Translate research findings into clear insights and actionable recommendations that support flavor and product development.
• Present findings to internal stakeholders and customers, demonstrating consumer understanding and product perception.
• Manage onsite sensory testing laboratory activities and collaborate across Tastepoint and South Brunswick locations.

What Makes You the Right Fit

• Bachelor’s or master’s degree in sensory science, psychology, neuroscience, experimental psychology or a related field.
• At least seven years of experience in sensory science, consumer insights or a related research field.
• Advanced knowledge of sensory and consumer research methodologies, including qualitative research, sensory evaluation and quantitative consumer research.
• Experience analyzing complex data using advanced statistical techniques and software such as R, XLSTAT or similar tools.
• Strong project-management skills, with the ability to manage budgets, resources, timelines and competing priorities.
• Ability to work independently, make informed decisions and deliver high-quality work with limited supervision.
• Excellent written, verbal and presentation skills, with the ability to communicate insights to technical, commercial and customer audiences.
• Strong business understanding, learning agility and the ability to influence stakeholders in a fast-changing environment.
• Ability to travel up to 20%, primarily between Tastepoint and South Brunswick sites and occasionally for customer presentations.

How Would You Stand Out?

• Advanced expertise in sensory evaluation and consumer research across multiple food and beverage categories.
• Experience with social listening platforms and emerging research technologies.
• Confidence using artificial intelligence tools such as Microsoft Copilot, Gemini or Claude, including experience building agents or research workflows.

Why Choose Us?

• Medical, vision and dental insurance.
• 401(k) retirement savings plan.
• Parental leave of up to 16 weeks.
• Opportunities to collaborate with global sensory, consumer insights and flavor-development experts.
• Exposure to diverse research projects, customers and food and beverage categories.
• A collaborative environment where consumer understanding, science and creativity come together to shape products people love.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more