Sr Adv Appl/Sys Sales Engineer

THE FUTURE IS WHAT WE MAKE IT.

Pre-Sales Engineer (Building Management System)

Kuala Lumpur, Malaysia

The Field Application Engineer (FAE) will act as a technical bridge between sales, customers, and product teams within the Building Management Systems (BMS) domain. The role is primarily focused on pre-sales solutioning, technical consulting, and customer engagement, with an additional responsibility of providing targeted post-sales field support and escalations.

This position requires a strong ability to design, position, and validate solutions, along with hands-on expertise to support deployment challenges across both software and hardware layers of building automation systems.

Key Responsibilities

1. Pre-Sales Engagement & Solutioning (Core Focus)

• Perform specification compliance and design reviews for Building Automation Systems (BAS), including BMS and HVAC control systems.
• Provide technical consultancy and system architecture guidance to customers, consultants, and internal sales teams.
• Translate customer requirements into end-to-end BMS solutions, covering system design, integration, and scalability.
• Develop and deliver technical demonstrations aligned with customer use cases and value realization.
• Plan and execute Proof of Concepts (PoCs), pilot deployments, and solution validations.
• Support technical discussions with consultants and stakeholders, influencing design decisions and specifications.
• Conduct technical enablement and training programs for sales teams to strengthen solution positioning.
• Deliver product updates, roadmap briefings, and technical knowledge sessions internally.

2. Post-Sales Technical Support (Targeted)

• Provide on-site field support for complex deployments, commissioning challenges, and critical escalations.
• Support system integration, troubleshooting, and performance optimization across deployed BMS environments.
• Perform RMA diagnostics and failure analysis, coordinating with stakeholders as required.
• Act as a technical escalation point for high-impact customer issues requiring deep expertise.
• Participate in beta testing and validation of new product introductions (NPIs) in real-world environments.
• Collaborate with engineering and support teams to close product gaps and improve solution quality.

Required Experience

• 10–15 years of experience in Building Automation, BMS, HVAC controls, or Smart Building Solutions.
• Certifications in BMS/BAS technologies or industrial communication protocols
• Strong background in pre-sales engineering, system design, and customer-facing technical roles.
• Experience working with consultants, system integrators, and enterprise customers.
• Exposure to full project lifecycle (design → deployment → commissioning → support).
• Proven ability to balance solutioning responsibilities with hands-on field troubleshooting

Technical Skills

• Core Technologies
• Building Management Systems (BMS) / Building Automation Systems (BAS)
• HVAC control systems and energy management solutions
• SCADA and connected building platforms
• Protocols & Integration
• BACnet, Modbus, LonWorks, KNX
• IP networking fundamentals (TCP/IP, routing, VLANs)
• Integration with third-party systems through APIs and middleware
• System-Level Expertise
• Strong understanding of end-to-end system architecture
• Ability to work across hardware (controllers, sensors, field devices) and software (platforms, analytics, user interfaces) layers
• Hands-on experience with commissioning, diagnostics, and system optimization
• Tools
• Engineering design and documentation tools
• Commissioning, debugging, and diagnostic utilities

Domian Skills

• Strong understanding of commercial buildings, data centers, hospitals, airports, and industrial facilities.
• Knowledge of building codes, compliance standards, and BMS design principles.
• Awareness of energy efficiency, sustainability, and digital building trends.
• Ability to map business needs to technical architectures and system designs.

Customer-Facing & Soft Skills

• Strong communication and presentation skills, with the ability to simplify complex technical concepts.
• Excellent stakeholder engagement, working with customers, consultants, OEMs, and internal teams.
• Consultative mindset focused on identifying customer needs and delivering value-driven solutions.
• Ability to influence technical decisions and address objections effectively.
• Strong analytical and problem-solving skills, especially in live customer environments.
• Ability to operate with ownership and adaptability in dynamic situations.
• Skilled in delivering technical training and knowledge transfer sessions.

Behavioral Competencies

• Customer-first approach with focus on outcomes and value realization
• High accountability and responsiveness
• Strong cross-functional collaboration
• Ability to work independently in field and high-pressure environments

Travel Requirement

• Willingness to travel extensively for customer engagements, site support, and solution validation activities

Success Measures

• Contribution to win rates and orders through effective technical solutioning
• Quality and impact of PoCs, demos, and technical engagements
• Support in successful deployment and adoption of new solutions
• Customer satisfaction and resolution effectiveness for escalations