Director Sales, Connected Services

The Director Sales, Connected Services is responsible for driving profitable growth, customer adoption, and retention of Connected Services solutions for Gas Detection industry across targeted industrial markets globally. This leader owns the end-to-end commercial strategy and execution, including new customer acquisition, deployment excellence, customer success, renewals, and expansion sales.

The role leads a cross-functional commercial organization comprising Customer Success Managers, Sales Representatives, Deployment Engineers, and Business Development Managers. The Director is accountable for building a scalable go-to-market and service delivery model that converts connected offerings into sustained customer outcomes and recurring revenue growth globally.

This position operates as the senior commercial leader for Connected Solutions in Gas Detection space, coordinating closely with Product Management, Engineering, Operations, Marketing, and Technical Support to ensure the complete customer lifecycle is managed from initial opportunity through deployment, adoption, renewal, and expansion.

This role will sit in the United States and operate on a fully remote work schedule, plus 50% travel (domestic and international).

Key Responsibilities:

Commercial Strategy & Growth

• Develop and execute the Connected Services commercial strategy, annual operating plan, and growth priorities.
• Globally, own revenue, bookings, annual recurring revenue, renewal, expansion, pipeline, and profitability objectives.
• Drive market penetration and acquisition of enterprise customers through consultative, value-based selling.
• Establish operating rhythms for forecasting, pipeline reviews, account planning, and performance management.

Sales & Business Development

• Lead, coach, and develop Sales Representatives and Business Development Managers.
• Build a qualified pipeline of new-logo, installed-base, channel, renewal, and upsell opportunities.
• Lead strategic pursuits, executive customer engagements, commercial negotiations, and deal closure.
• Develop go-to-market plays for priority segments and enable channel partners to position connected solutions effectively.

Customer Success & Retention

• Lead the Customer Success function to maximize adoption, utilization, satisfaction, retention, and account growth.
• Implement customer health reviews, Quarterly Business Reviews, success plans, and executive engagement routines.
• Identify adoption barriers and coordinate corrective actions across commercial, product, and support teams.
• Create structured renewal and expansion plans that translate realized value into long-term customer growth.

Deployment & Service Delivery

• Lead Deployment Engineers responsible for solution onboarding, account activation, device or user setup, commissioning, and training.
• Ensure a frictionless handoff from sales to deployment and from deployment to ongoing customer success.
• Establish repeatable deployment standards, readiness criteria, playbooks, escalation paths, and quality measures.
• Partner with Technical Support and Engineering to improve uptime, issue resolution, and the overall customer experience.

Cross-Functional & Market Leadership

• Bring customer and market insights into product roadmaps, service design, and commercialization priorities.
• Align Sales, Marketing, Product Management, Engineering, Operations, and Support around customer outcomes and growth goals.
• Monitor competitive activity, market trends, and customer requirements to identify new opportunities and risks.
• Represent the Connected Solutions business in executive customer meetings, partner discussions, and relevant industry forums.

Key Performance Indicators

• Revenue, bookings, and annual recurring revenue growth
• New-logo acquisition and qualified pipeline coverage
• Renewal rate and net revenue retention
• Customer adoption, utilization, satisfaction, and health
• Deployment cycle time, quality, and successful go-live rate
• Expansion and upsell performance
• Forecast accuracy and commercial operating discipline
• Gross margin and cost-to-serve performance

YOU MUST HAVE:

• 10+ years of commercial leadership experience in industrial technology, software, SaaS, IoT, automation, connected products, or services.
• Demonstrated success leading multi-functional teams spanning sales and customer delivery.
• Proven ability to grow recurring revenue, subscriptions, services, or other lifecycle-based commercial models.
• Experience leading complex enterprise sales cycles and building executive customer relationships.
• Strong financial acumen, including forecasting, pipeline management, pricing, margin, and investment trade-offs.

WE VALUE:

• Bachelor’s degree in engineering, business, technology, or a related field.
• MBA or advanced business degree.
• Experience with Industrial IoT, connected worker solutions, industrial safety, asset management, operational technology, or digital transformation.
• Experience in Gas Detection industry
• Experience scaling a new offer, commercial model, or regional go-to-market organization.
• Knowledge of channel enablement and direct enterprise selling models.

ABOUT HONEYWELL

Honeywell Technologies. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here (https://www.honeywell.com/us/en)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity: click here (https://www.honeywell.com/us/en/company/inclusion-and-diversity)

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

PAY EQUITY

The annual base salary range for this position in California and New York (excluding most major metropolitan areas), Colorado, Connecticut, and Hawaii is $198,000 - $248,000. For Washington and most major metropolitan areas in New York & California, the annual base salary range is $227,000 - $285,000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.