Client Service Manager - Private Client Marketing & Account Manager
At a glance
Manager-level General Marketing role at Hylant. Ann Arbor · full-time · no salary stated · we estimate $79,153–$133,800 across the United States.
Hylant has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Place new and renewal private client accounts with specialty carriers, shaping coverage for affluent clients
- Review property and liability exposures, then build insurance programs for complex risks
- Negotiate coverage, pricing and underwriting exceptions with carrier teams
- Find placement options for difficult risks such as coastal homes, wildfire exposure, collections and specialty assets
- Prepare submissions and underwriting documents, track account activity in Applied Epic, and help build client proposals
What you bring
- At least five years in personal insurance underwriting, private client marketing or high-net-worth account management
- You understand private client carriers, their offerings and the risks they are willing to underwrite
- You have marketed complex property and liability risks and can use Applied Epic or a comparable agency system
Who this fits
This role suits an experienced account manager, underwriter or marketing specialist who prefers technical placement work over client-facing duties. You’ll work with producers, service teams and carrier underwriters, and the role can be part-time. The position is listed as hybrid in Ann Arbor.
From the employer
The Opportunity:
The Private Client Marketing & Placement Specialist serves as a technical insurance expert responsible for designing, marketing, and placing complex personal insurance programs for affluent and high-net-worth clients. Working closely with producers, account managers, and carrier partners, this individual develops creative coverage solutions, negotiates with underwriters, and secures optimal terms for challenging and sophisticated risks.
This role operates behind the scenes but plays a critical part in delivering exceptional client outcomes through deep market knowledge, strategic carrier relationships, and technical expertise in personal insurance.
In This Opportunity You Will Execute On:
- Market and place new and renewal private client insurance accounts with premier carriers including Chubb, AIG, PURE, Cincinnati, Berkley One, and other specialty insurers.
- Analyze complex property, liability, and excess liability exposures to develop comprehensive insurance solutions.
- Negotiate coverage terms, pricing, and underwriting exceptions with carrier partners.
- Identify creative placement strategies for difficult-to-insure risks, including unique homes, secondary residences, coastal properties, wildfire exposures, collections, and specialty assets.
- Prepare and manage carrier submissions, applications, statements of values, and underwriting documentation.
- Collaborate with producers and service teams to develop customized insurance programs that align with client needs and risk profiles.
- Evaluate coverage differences and carrier appetites to recommend optimal solutions.
- Maintain strong relationships with carrier underwriting teams and stay current on market conditions, carrier capabilities, and emerging risks.
- Support proposal development and presentation materials for prospective and existing clients.
- Ensure accurate documentation and management of account activity within Applied Epic.
What Makes Someone Successful in This Role:
- Deep understanding of high-net-worth personal insurance products and carrier offerings.
- Ability to think creatively and solve complex placement challenges.
- Confidence working directly with underwriters and advocating for clients.
- Strong organizational skills with the ability to manage multiple submissions and deadlines simultaneously.
- Natural curiosity and willingness to explore alternative solutions when standard markets decline coverage.
- Ability to challenge assumptions and provide thoughtful recommendations to internal stakeholders.
In This Role You Will Need:
- 5+ years of experience in personal insurance underwriting, private client marketing, or high-net-worth account management.
- Strong knowledge of private client carriers and their underwriting appetites.
- Experience marketing complex property and liability risks.
- Proficiency using Applied Epic or similar agency management systems.
- Professional designations such as CISR, CIC, CPRIA, or CPCU are preferred.
- Exceptional written and verbal communication skills.
The Ideal Candidate:
We're looking for a seasoned insurance professional who enjoys solving complex placement challenges and leveraging carrier relationships to create best-in-class insurance programs with the ability to work part-time. This may be an experienced account manager, underwriter, or marketing specialist seeking a highly collaborative, non-client-facing role focused on strategy, placement, and technical excellence.
Why Hylant?
Since 1935, Hylant has been a family‑owned insurance brokerage built on relationships, trust, and a people‑first mindset. We believe great work is rooted in understanding people — our clients, our communities, and each other — and delivering thoughtful solutions that rise above the expected.
Anything But Typical. Everything for You. isn’t just a message; it’s how we show up. It reflects a culture where people come first, careers are supported with purpose, and going above and beyond is the standard, not the exception. At Hylant, you’re more than an employee, you’re part of a team that treats one another like family and works together to make a meaningful impact.
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