Customer Success Manager
Huzzle Open · verified Oct 24, 2026 At a glance
Manager-level Customer Success role at Huzzle. Remote, South Africa · full-time.
Pay not stated Customer Success Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Serve as the main contact for client questions and escalations, building relationships that last
- Coordinate with internal teams to keep projects on schedule, within scope, and aligned with client expectations
- Guide new clients through onboarding, clarifying goals, processes, and expectations
- Track account engagement and find ways to improve satisfaction, retention, and revenue across your portfolio
- Share project updates and account reports, including progress, milestones, challenges, outcomes, and useful insights
What you bring
- At least two years in account management or a related role working directly with clients
- You have led before, or can guide, support, and develop a team effectively
- You communicate clearly in writing and conversation, stay organized, and manage a high-volume account portfolio
Who this fits
This role suits a customer success professional who can manage client relationships and a busy portfolio while looking for ways to improve retention and grow accounts. It is a full-time remote role based in South Africa. The requirements include prior leadership or the ability to guide and develop a team.
From the employer
About Huzzle
At Huzzle, we connect exceptional talent with exciting opportunities at leading companies across the UK, US, Canada, Europe, and Australia. We work with fast-growing startups, digital agencies, SaaS businesses, and tech-enabled companies across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we connect you directly with innovative companies, where you become an integral part of their team.
Job Type Full-time
Job Summary
We are seeking a proactive, customer-focused Customer Success Manager to join a growing team. In this role, you will play a key part in building strong client relationships, driving customer satisfaction, and ensuring clients achieve their desired outcomes. This is an exciting opportunity for an experienced customer success professional who excels at client communication, account management, and proactively identifying opportunities to improve customer retention, engagement, and long-term growth.
Key Responsibilities
- Build and maintain strong, long-term client relationships, acting as the primary point of contact for client needs, queries, and escalations.
- Work closely with internal teams to ensure projects are delivered on time, within scope, and aligned with client expectations.
- Client Onboarding: Oversee the onboarding process for new clients, ensuring a smooth transition and clear communication of goals, processes, and expectations.
- Manage a portfolio of client accounts, monitor engagement, and proactively identify opportunities to strengthen relationships and improve satisfaction.
- Identify and pursue opportunities to grow accounts and expand revenue across the existing client portfolio.
- Provide regular updates on project progress, milestones, challenges, and outcomes, ensuring transparency and alignment throughout the client journey.
Maintain accurate client records, prepare account performance reports, and share insights that support informed decision-making.
Requirements
- At least 2 years of professional experience in Account Management or a related client-facing role.
- Previous leadership experience or the ability to effectively guide, support, and develop a team.
- Excellent verbal and written communication skills, with a strong focus on achieving results.
- Exceptional communication skills and a results-oriented mindset.
- Exceptional organizational and time-management skills, with the ability to manage a high-volume portfolio of client accounts efficiently.
Benefits
💰 Competitive compensation with room for growth
🎯 Performance-based bonuses linked to client retention, account growth, and referrals
🚀 Join a fast-growing company focused on delivering measurable results and exceptional client experiences
📚Continuous development through professional mentorship
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