Strategic Service &Partnerships Manager
At a glance
Manager-level Channel & Partnerships role at HR Connect Limited. Auckland · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Build sector relationships, listen to customers and stakeholders, and surface emerging needs and opportunities
- Lead service improvements and strategic initiatives that produce stronger customer outcomes
- Guide the Client Services and Professional Advisory teams while developing capable leaders
- Use customer feedback, performance data and sector insight to shape strategy and decisions
- Participate in the Senior Leadership Group and help influence future service direction
What you bring
- Demonstrated experience leading strategy and people in a complex service setting
- A track record of creating, redesigning or improving services for customers
- Commercial judgment, comfort with performance data, and the ability to turn needs into practical opportunities
- Strong relationship-building and influencing skills, with confidence challenging established approaches
- A genuine interest in health, disability or social services
Who this fits
You’ll suit a curious, commercially minded leader who prefers strategic service work over day-to-day operations. The role manages the Client Services and Professional Advisory teams and sits within the Senior Leadership Group. It is an onsite position in Auckland.
From the employer
Are you a strategic thinker who loves building relationships, spotting opportunities and finding better ways to do things? Accessable is looking for a Strategic Service & Partnerships Manager who can look beyond today's service delivery and think about what comes next.
This is not an operational, “in the weeds” role. We are looking for someone who will get out into the health and disability sector, build relationships, listen, ask questions, understand what customers and stakeholders need – and then come back and ask: "How could we do this better?"
You'll understand the environment Accessable operates in, build strong relationships across the sector, identify emerging needs and opportunities, and work with people across the organisation to develop better, smarter and more customer-focused ways of delivering services. Key to this role is your ability to:
- Challenge existing thinking and explore new ways to design and deliver services
- Lead service improvement and strategic initiatives that create better customer outcomes
- Lead the Client Services and Professional Advisory teams, developing strong leaders and high-performing teams
- Use data, customer feedback and sector intelligence to inform strategy and decision-making
- Contribute as a key member of Accessable's Senior Leadership Group
You'll be a curious, energetic and commercially minded leader who enjoys making things happen.
You'll bring:
- Proven strategic and people leadership experience
- Strong relationship-building and influencing skills
- Experience developing, redesigning or improving services
- Commercial acumen and confidence with data and performance
- The ability to understand customer needs and translate them into practical opportunities
- A genuine interest in the health, disability or social services sector
- The confidence to challenge the status quo and bring people with you
You might come from health, disability, community services, consulting, customer experience, service design, partnerships or another complex service environment. We're more interested in how you think and what you can achieve than a particular job title.
Why Accessable?
Accessable exists to create solutions for better living, making a meaningful difference to thousands of New Zealanders. This is an opportunity to join a purpose-driven organisation where you can build relationships, shape services, develop people and influence what's next.
If you're ready to look up and out, build relationships and create better ways of doing things – we'd love to hear from you.
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