Manager - Private Bank, Client Onboarding
At a glance
Manager-level Customer Success role at Hlb. Singapore | Regional Wealth Management · full-time.
Pay not stated Customer Success salary
growthroles summary, based on the employer's posting.
What you'll do
- Check private banking account-opening files for AML/KYC completeness and compliance with applicable rules and policies
- Inspect client identity and corporate records for ownership complexity, then help relationship managers substantiate source-of-wealth accounts
- Coordinate with Compliance on account openings, periodic checks and event-triggered reviews, keeping client profile reviews on schedule
- Assess client transactions and front-office screening results, flagging risks and judging whether matches are material or unverifiable
- Guide junior colleagues and recommend improvements to existing KYC processes
What you bring
- A relevant degree in banking, finance, accounting or a comparable subject
- At least six years in banking KYC, including two or more years focused on private banking
- You understand MAS Notice 626 and its guidance, and know current source-of-wealth corroboration standards
- You can assess complex corporate ownership and legal arrangements in due-diligence files, and write clearly about source of wealth
Who this fits
This is an individual-contributor manager role with guidance responsibilities for junior colleagues. It suits someone with substantial banking KYC experience, including private banking, who can work closely with relationship managers, Compliance and other stakeholders.
From the employer
Define your future at HL Bank Singapore
Functional
This is an individual contributor role within the Bank's Private Banking Client Lifecycle Management (CLM) team. The job functions are as follows:
- Review Private Banking (PB) clients’ account opening AML/KYC profiles for adequacy and compliance with legal, regulatory, and policy requirements.
- Review documents submitted to identify and verify PB clients, including identifying complex ownership structures and understanding legal arrangements of corporate entities.
- Provide guidance to Relationship Managers (RMs) on SoW journey write-ups and SoW corroboration requirements.
- Liaise with the Compliance Team (as 1.5 Line of Defense) to ensure quality Account Opening, Periodic Review, or Triggering Event Review submissions
- Ensure timely reviews of clients’ AML/KYC profiles for onboarding and periodic reviews.
- Review transactions of PB clients during periodic reviews to identify red flags.
- Review name screening assessments conducted by the Front Office (FO).
- Provide independent assessments on the materiality of true or unverifiable hits identified.
Managerial (team/group responsibilities)
Provide necessary guidance to Junior team members and/or propose process enhancements to improve existing KYC processes.
Job Requirements
Experience
- Relevant degree holder in Banking/Finance/ Accounting or any similar areas
- Minimum 6 years of relevant KYC experience in banking, with at least 2 years in Private Banking
- In-depth working knowledge of MAS Notice 626 and its associated guidelines
- Familiarity with the latest Source of Wealth (SoW) corroboration standards
- Strong writing skills to assist RMs with improving SoW journey write-ups
- Experience reviewing CDD documents to identify complex ownership structures and legal arrangements of corporate entities
- Strong professional communication skills to raise clear, specific queries with Relationship Managers (RMs), Compliance, and other stakeholders
- Deep operational knowledge of KYC processes, specifically Account Opening, Periodic Reviews, and Trigger Event Reviews
- Team player, self-motivated, and diligent in attaining relevant KPIs
About HL Bank Singapore
HL Bank Singapore is the Singapore branch of Hong Leong Bank, a premier regional financial services leader headquartered in Malaysia with a rich heritage of over 120 years. Listed on Bursa Malaysia and a key member of the extensive Hong Leong Group, we operate a robust network of approximately 250 branches across Malaysia, with a strategic regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
As a Full Bank in Singapore, we serve as a vital hub for the Group’s regional ambitions. A cornerstone of this strategy is our sophisticated "advisory-first" wealth proposition through HLB Private Bank and HLB Priority. By combining our deep Asian market roots with a landmark strategic alliance with Swiss private bank Lombard Odier, we provide world-class wealth architecture and bespoke solutions for our clients.
Beyond our wealth focus, we deliver excellence through four core business pillars: Business & Corporate Banking, Personal Financial Services, Private Wealth Management, and Global Markets. This "Integrated Approach" allows our talent to collaborate seamlessly across segments, ensuring we effectively meet the multifaceted needs of high-net-worth individuals, business founders, and corporate enterprises alike.
At HL Bank Singapore, our people are central to our success, and as a recognized Human Capital Partner (HCP) by TAFEP, we are committed to progressive workplace practices and your professional development. We seek digitally inclined, customer-centric performers who thrive in a technology-focused environment, where we empower our teams with AI-enhanced tools and next-generation platforms to lead the industry. As part of a large, diversified conglomerate, we offer unrivaled opportunities to explore new grounds and build a challenging career path within a rapidly expanding regional landscape. Join us to be part of a proven value-creation story and shape the future of your own story at HL Bank Singapore.
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