MSC Internal Communications & Content Management
At a glance
Mid-level Content Creation role at Hdbc. Nigeria · full-time.
Pay not stated Content Creation salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Turn complex strategies, products, services, and initiatives into clear messages for varied staff groups
- Validate internal communications for accuracy, brand alignment, legal and regulatory considerations
- Coordinate messaging across business and resource units to build awareness and encourage product uptake
- Plan campaigns, content, and deployment schedules for products, services, and organizational initiatives
- Use communications to support information security and business continuity compliance activities
What you bring
- A first degree in social sciences or a related discipline is required
- At least five years covering quantitative and qualitative market research, record keeping, and customer service relationship management
- Working proficiency in Microsoft Word, PowerPoint, and Excel
Who this fits
You will suit a mid-level communications professional who can simplify strategy for different employee groups and manage stakeholders across business units. The role also calls for careful review of brand, legal, regulatory, compliance, and policy implications. It is a full-time position based in Nigeria.
From the employer
DUTIES & RESPONSIBILITIES
Strategic Communication & Engagement
Ensure a minimum of 75% staff awareness and understanding of the Bank’s strategy, products, services, and initiatives at all times.
Translate complex strategies into clear, relatable, and engaging communication for diverse staff cadres and demographics.
Build a strong sense of purpose and alignment to the Bank’s mission, vision, and brand pillars.
Gatekeeper for internal communications dissemination by verifying and validating content for accuracy; checking brand, legal and regulatory implications. This requires a high level of attention to detail and an understanding of the brand, strategic business functions, strategic resource functions, products, regulatory issues, compliance and organizational policies.
Disseminate strategy across board and adapt overall objectives without dilution using language that drives clarity and understanding. This requires a constant awareness of the pulse of the Bank and a good understanding of the various dynamics within - staff cadres, roles (front office/back office), demographics, psychographics and operational cycles.
Ability to tease out WIIFM and WIIFB is also very key.
Stakeholder management and engagement amongst several business units and resource functions to achieve synergy in communications across the Group to increase awareness and in-depth knowledge, promote cross-selling and achieve uptake in the Bank’s products among staff.
Design strategy, plan & design content, design campaigns, schedule deployment of the Bank’s products, services and initiatives to facilitate engagement.
Support the department’s Information Security Management Systems and Business Continuity Management activities to ensure compliance (BCM Champion).
Ensure staff compliance with the principles and policies in the Information Security Handbook through message clarity and appropriate frequency of communications
Education
Minimum Education: First Degree in social sciences or related discipline
Experience
Minimum 5 years’ experience, knowledge of quantitative & qualitative market research, record keeping & customer service relationship management. Proficiency in Microsoft word, PowerPoint & Excel is essential.
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