VP, Client Success (Healthcare Insights)

Guidepoint Open · verified Sep 14, 2026

New York Full-time VP Customer Success

Leadership Customer Success role at Guidepoint. New York · full-time · $100,000–$120,000 base.

SalaryStated by Guidepoint

$100,000 – $120,000

Base salary for this role, in USD per year, as published in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You'll champion the Insights call and transcript library for corporate healthcare clients
You'll tailor engagement plans around therapeutic interests, clinical trials, and competing companies
You'll grow usage through emails, product demos, and virtual or on-site meetings
You'll lead renewals, pricing talks, and commercial discussions with internal partners
You'll find expansion opportunities and share client feedback with product, marketing, and sales

What you bring

You have a bachelor's or master's degree; healthcare-related study is a plus
Bring six-plus years in account management, relationship management, or consultative sales
You've handled renewals, contract negotiations, and upsell and cross-sell revenue
You've managed mid-sized to large B2B portfolios and can build C-level relationships

Who this fits

You’ll suit this role if you are proactive, commercially minded, highly accountable, and comfortable meeting clients in person. You’ll work in a visible, cross-functional position with Insights group leaders. The role is hybrid and based in New York City.

From the employer

Overview:

Play a vital role in Guidepoint’s success.

Guidepoint is seeking an entrepreneurial and outgoing individual to spearhead coverage of our Insights expert call and transcript library product for our Corporate Healthcare client base. As a liaison for our clients and salespeople, you will play a pivotal role in driving engagement and revenue growth within the rapidly expanding Insights product line. Leveraging your exceptional CRM skills, effective organization, and keen attention to detail, you will collaborate cross-functionally to maximize usage of our offering among our active trials and current subscribing clients. This highly visible position will involve working closely with the Insights group heads to develop strategic plans for enhancing client engagement and retention.

This is a hybrid role located in New York City.

What You'll Do:

Serve as an advocate for the Insights product with corporate healthcare clients and foster three-dimensional relationships with key stakeholders
Develop personalized engagement plans for each client depending on therapeutic areas of focus, ongoing clinical trials of interest, and competing companies to effectively market Insights content
Monitor and drive client engagement through direct outreach efforts: direct emails, product demonstrations, virtual and onsite meetings
Lead renewal conversations, pricing discussions, and commercial engagements in partnership with internal teams
Identify and drive upsell and cross-sell opportunities by expanding client usage of the Insights platform
Acquire valuable feedback and insights from clients to inform product development, marketing strategies, and sales efforts

What You Have:

Bachelors or masters degree from an accredited University, Healthcare-adjacent coursework is a plus
6+ years of experience in account management, relationship management, or consultative sales
Proven track record managing renewals and negotiating contracts
Demonstrated success driving upsell and cross-sell revenue
Experience managing mid-sized to large B2B client portfolios
Strong executive presence and ability to build C-level relationships
Comfortable conducting in-person client meetings
Commercially minded, proactive, and highly accountable

What We Offer:

The annual base salary for this position is $100,000 - $120,000. Additionally, this position is eligible for an annual discretionary bonus based on performance.

You will also be eligible for the following benefits:

15 PTO Days, 10 legal holidays, and sick days
Comprehensive Medical, dental, and vision plans
Will match up to 10% of employee contribution for 401(k), life insurance, paid time-off and parental leave plans
Commuter benefits and a corporate discounts
Development opportunities through the LinkedIn Learning platform
Friday happy hour, “Summer Fridays”, and free snacks and beverages in the office
Year-round corporate athletic league

About Guidepoint

Guidepoint powers end-to-end research workflows for the world’s best research teams.

Backed by a global network of more than 2 million experts and over 1,600 employees, Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process—from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.

At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and succeed.

Base salary may vary depending on job-related knowledge, skills, and experience, as well as geographic location.

Compensation$100,000—$120,000 USD