Client Success - Healthcare Corporate Specialist (NYC)

Guidepoint Open · verified Sep 14, 2026

New York Full-time Mid-level Customer Success

Mid-level Customer Success role at Guidepoint. New York · full-time · $75,000 base.

SalaryStated by Guidepoint

$75,000

Base salary for this role, in USD per year, as published in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You’ll champion the Insights call-and-transcript product for corporate healthcare clients
You’ll tailor engagement plans around therapeutic focus, clinical trials, and competing companies
You’ll build usage through emails, product demos, and virtual or on-site client meetings
You’ll coordinate with sales on renewals and opportunities to expand accounts
You’ll turn client feedback into input for product, marketing, and sales decisions

What you bring

You hold a bachelor’s or master’s degree from an accredited university
You bring at least two years of experience, including B2B product sales work
You understand corporate buyer structures and can engage senior business leaders
You communicate complex topics clearly and concisely in writing and conversation
You work carefully with minimal supervision while staying focused on client needs and team results

Who this fits

This role suits an entrepreneurial, outgoing professional who enjoys client engagement, organized CRM work, and cross-functional collaboration. Experience with expert networks or selling to pharmaceutical companies is helpful but not required. The position is hybrid and based in New York City.

From the employer

Overview:

Play a vital role in Guidepoint’s success.

Guidepoint is seeking an entrepreneurial and outgoing individual to spearhead coverage of our Insights expert call and transcript library product for our Corporate Healthcare client base. As a liaison for our clients and salespeople, you will play a pivotal role in driving engagement and revenue growth within the rapidly expanding Insights product line. Leveraging your exceptional CRM skills, effective organization, and keen attention to detail, you will collaborate cross-functionally to maximize usage of our offering among our active trials and current subscribing clients. This highly visible position will involve working closely with the Insights group heads to develop strategic plans for enhancing client engagement and retention.

This is a hybrid role located in New York City.

What You’ll Do:

Serve as an advocate for the Insights product with corporate healthcare clients and foster three-dimensional relationships with key stakeholders
Develop personalized engagement plans for each client depending on therapeutic areas of focus, ongoing clinical trials of interest, and competing companies to effectively market Insights content
Monitor and drive client engagement through direct outreach efforts: direct emails, product demonstrations, virtual and onsite meetings
Collaborate with sales team to ensure timely renewals and drive upsell opportunities
Acquire valuable feedback and insights from clients to inform product development, marketing strategies, and sales efforts

What You Have:

Bachelors or masters degree from an accredited University, Healthcare-adjacent coursework is a plus
2+ years of professional work experience, with a focus on B2B product sales
Understanding of the corporate org structure, the roles, responsibilities, and unmet needs of our corporate buyers, and ability to engage with senior business leaders with innovative content and ideas
Excellent communication skills, with the ability to distill complex issues into clear and concise messages
Experience working with or using expert networks is a plus
Experience selling into Pharma companies is a plus
Intellectual curiosity, adaptability, and a team-first collaborative approach
Demonstrated ability to work both independently and as part of a team, with a commitment to delivering results

What You Have:

Bachelor's degree from an accredited college/university with major / degree preference, as applicable
Years of experience requirement(s) with specific skills, as applicable
Years of experience requirement(s) with specific technologies or kind of work, as applicable
Excellent written and verbal communication skills
Demonstrated ability to work independently and in a team atmosphere with minimal supervision
Strong focus on quality, attention to detail, and addressing client needs

What We Offer:

The annual base salary range for this position is $75,000. Additionally, this position is eligible for an annual discretionary bonus based on performance.

You will also be eligible for the following benefits:

15 PTO days, 10 legal holidays, and sick days
Comprehensive medical, dental, and vision plans
Will match up to 10% of employee contribution for 401(k), life insurance, paid time-off and parental leave plans
Commuter benefits and a corporate gym rate
Development opportunities through the LinkedIn Learning platform
Free snacks and beverages in the office
Friday happy hour and “Summer Fridays”
Year-round corporate athletic league
Casual work environment, team building, and other social events

About Guidepoint:

Guidepoint powers end-to-end research workflows for the world’s best research teams.

Backed by a global network of more than 2 million experts and over 1,600 employees, Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process—from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.

At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and succeed.

#LI- SP1

Base salary may vary depending on job-related knowledge, skills, and experience, as well as geographic location.

Compensation$75,000—$75,000 USD