Operations Account Manager
At a glance
Mid-level Account Management role at GR8_TECH. Warsaw.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Own daily operations and client communication across an assigned portfolio of iGaming accounts
- Lead escalations through resolution, then keep clients informed after operational incidents
- Coordinate Payments, Customer Support, Affiliates, and Development around client requests
- Track SLAs, performance measures, process records, feature requests, and stakeholder updates
- Handle renewals, compliance needs, feature introductions, and delivery against contract terms
What you bring
- You have two to three years in account management or project delivery, including at least one year in iGaming
- You communicate in advanced English and speak Ukrainian or Russian fluently
- You have used Jira, Confluence, Miro, and SDLC processes in hands-on work
- You understand web services, APIs, technical integrations, and basic renewal or contract discussions
- You can manage priorities independently and use Excel, PowerPoint, CRM, and BI reporting tools
Who this fits
You’ll suit a technically comfortable account or delivery professional who can stay composed during escalations and align several internal teams. The role is based in Warsaw and is remote-first, with coworking support available. You’ll work independently with limited supervision while owning operational outcomes for iGaming clients.
From the employer
GR8_TECH builds B2B iGaming platforms for operators who play to lead.
We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.
With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.
Our ambition drives us. Our people make it real.
If you’re a challenger in spirit and a champion in action — join us.
Why this role exists:
This role exists to guarantee operational stability and performance across your assigned client portfolio. You’ll help us drive client retention and account growth by acting as the primary operational owner, orchestrating internal technical teams, and ensuring contractual commitments are consistently met.
What you’ll drive:
Client Relationship & Operational Ownership
- Own operational success and day-to-day communication for a dedicated portfolio of iGaming clients.
- Act as the primary escalation point for operational issues, driving rapid resolution and post-incident communications.
- Build trust with key client stakeholders to ensure long-term retention and account health.
Cross-Functional Coordination & Performance
- Coordinate internal delivery across Payments, Customer Support, Affiliates, and Development teams to satisfy client requests.
- Track client SLAs, monitor key performance metrics, and deliver routine operational performance reports.
- Document operational processes, track product feature requests, and maintain status visibility for all stakeholders.
Process Improvement & Commercial Management
- Spot friction in the client lifecycle and propose concrete automation or workflow improvements.
- Introduce new platform features, upgrades, and product capabilities to clients while gathering structured product feedback.
- Manage contract renewals, track compliance requirements, and ensure delivery against agreed contractual terms.
What makes you a GR8 fit:
- 2-3 years in account management or project delivery, with at least 1 year directly in iGaming (e.g., Project Manager, Technical Account Manager, Client Delivery Manager).
- Advanced English and fluency in Ukrainian or Russian.
- Hands-on experience with task management tools (Jira, Confluence, Miro) and SDLC workflows.
- Fundamental understanding of web services, APIs, and technical integrations.
- Exposure to entry-level commercial discussions or contract renewal negotiations.
- Working proficiency with MS Excel, PowerPoint, CRM platforms, and BI reporting tools.
- Strong communication skills to navigate escalations calmly and align cross-functional teams.
- Demonstrated ability to manage operational priorities independently with minimal supervision.
Why you’ll love working here:
Benefits Cafeteria — annual budget you allocate to:
Sports • Medical • Mental health • Home office • Languages.
Work-life & support
- Paid maternity/paternity leave + monthly childcare allowance.
- 20+ vacation days, unlimited sick leave, emergency time off.
- Remote-first + tech support + coworking compensation.
- Team events (online/offline/offsite).
- Learning culture with internal courses + growth programs.
Our culture & core values:
GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.
FUELLED BY TRUST: we’re open, honest, and have each other’s backs.
OWN YOUR GAME: we take initiative and own what we do.
ACCELER8: we move fast, focus smart, and keep it simple.
CHALLENGE ACCEPTED: we grow through challenges and stay curious.
BULLETPROOF: we’re resilient, ready, and always have a plan.
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