Specialist - Content Management 4A

Genpact Open · verified Oct 7, 2026

1401-G-India: Pegasus 2, Plot A 8A, Noida, UP Full-time Mid-level Content Creation

At a glance

Mid-level Content Creation role at Genpact. 1401-G-India: Pegasus 2, Plot A 8A, Noida, UP · full-time.

Pay not stated Content Creation salary

RoleContent Creation

SeniorityMid-level

Location1401-G-India: Pegasus 2, Plot A 8A, Noida, UP

EmploymentFull-time

PostedOct 7, 2026 · 2w ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Administer LMS tasks, test and launch e-learning programs, and check that outside content works in the provider’s system
Collect Level 1 feedback from instructor-led courses and keep process records current
Build custom reports, verify their accuracy, and maintain audit trails, trackers, and performance dashboards
Use reporting trends and root-cause analysis to improve service, while handling training access queries and escalating repeated issues
Find weak points in LMS administration and apply process improvements using analytics

What you bring

You hold a bachelor’s degree in communication, design, or another listed field
You have two to four years in LMS administration, including at least one year in a leadership role
You can communicate clearly in writing and conversation, and are proficient in English
You are proficient with SAP SF LMS, Axonify, or the other listed tools

Who this fits

This role suits someone with LMS administration experience who can handle reporting, employee support, and process improvements. It is office-based with a variable shift in India, and requires English proficiency at C2 level.

From the employer

Specialist - Content Management

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Learning Administration:
- Support on administrative tasks within Learning Management System (LMS)
- Manage the testing and deployment of e-learning programs through appropriate technology platforms in compliance with technology requirements
- Ensure that all third-party created content integrates with Service Provider LMS
- Capture Level 1 evaluation data on instructor-led training
- Maintain and update process documentation
Data Management & Reporting:
- Configure and provide custom reports as requested
- Ensure reporting accuracy and maintain audit logs, process trackers, and performance dashboards.
- Drive continuous improvement through data insights, trend analysis, and RCA of service delivery issues.
Communication Management:
- Provide timely responses to employee queries regarding system access and training assignments.
- Document and escalate recurring issues or enhancement requests to system support or global process owners.
- Serve as the first line of communication with HR Business Partners or, L&D leads across regions.
Process Enhancement:
- Identify gaps in the LMS admin process and implement enhancements.
- Leverage analytics to optimize process

Min requirements

Bachelor’s degree
2 - 4 years of experience in LMS administration roles, with minimum 1 year in leadership role.
Strong written and verbal communication skills.
Proficient in LMS tools
SAP SF LMS
Axonify - mobile learning experience platform (LXP) including Content Studio

Qualifications

Bachelors - Communication, Bachelors - Design, Bachelors - Graphic Design, Bachelors - Human Computer Interaction (HCI), Bachelors - Visual Communication

Certifications

Required Skills

Content Management, Content Management Systems (CMS), Content Strategy, Digital Content Creation, Google Analytics, HTML5, JavaScript, User Experience (UX)

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Content Management

Remote Type -

Office

Work Shift -

Variable (India)

Why join Genpact?
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.