Account Manager (m / f / d)
At a glance
Mid-level Account Management role at Gebr. Heinemann. Hamburg.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Grow relationships across your assigned customer group, keeping satisfaction high while working toward sales targets
- Apply pricing, assortment and promotion rules, then carry out sales and activation plans set centrally
- Build forecasts, analyses and KPIs to guide your accounts and surface commercial opportunities
- Coordinate with Supply Chain, Commercial and Category Management on operations and customer recommendations for sales leaders
- Keep account systems and records current so customer data and processes remain dependable
What you bring
- Some prior work in account management, sales, category management or a similar customer-facing position
- Fluent written and spoken German and English, plus confident use of MS Office
- A strong grasp of reports, forecasts and key figures, with the ability to turn them into practical recommendations
Who this fits
This full-time, permanent role is based at the company’s Hamburg HafenCity headquarters. It suits someone who can manage customer relationships, work with commercial data and collaborate across teams.
From the employer
Introduction Sentence
For our corporate headquarters located in Hamburg’s HafenCity, we are seeking a full-time Account Manager (m/f/d) on a permanent basis.
Your new job includes
The purpose of the Account Manager (m/f/d) position is to ensure efficient and high-quality management of a defined customer segment by consistently implementing commercial guidelines and maintaining stable day-to-day operations. The role contributes to the sustainable revenue and business performance development of the assigned accounts.
In this role, you will primarily:
- Build, maintain, and further develop customer relationships within your assigned customer segment to ensure customer satisfaction and achieve sales targets
- Implement commercial guidelines such as pricing, assortment, and promotion concepts, while consistently executing sales and activation measures in line with central requirements
- Prepare forecasts, analyses, and KPIs to steer the customer portfolio, identify opportunities, and contribute operational insights
- Collaborate closely with relevant interfaces, including Supply Chain, Commercial, and Category Management, to ensure smooth operations and prepare customer-related recommendations and decisions for the Senior Account Manager and Head of Sales
- Maintain systems and documentation to ensure accurate data management and reliable process execution
Preferred Profile
- Initial professional experience in Account Management, Sales, Category Management, or a comparable customer-facing role.
- Strong communication and relationship management skills, with the ability to engage a wide range of stakeholders effectively.
- Analytical mindset and confidence in working with key figures, reports, and forecasts to derive actionable recommendations.
- Structured, self-driven, and solution-oriented working style with high quality standards.
- Confident use of MS Office applications; knowledge of SAP is desirable.
- Fluent German and English language skills, both written and spoken.
- Strong service and customer orientation, combined with the ability to work effectively in international and cross-functional teams.
If you do not tick all boxes, but still believe you are a match to this role, we are happy to get in touch.
Closure
Are you interested? Great! Please apply via the ‘Apply Now’ button, stating your salary expectations and your earliest possible start date. If you have any questions, please feel free to contact Madeleine Keller at career@gebr-heinemann.de.
We welcome everyone, regardless of age, ethnic background, nationality, gender identity, religion, beliefs, sexual orientation, social background or whether they have a disability.
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