Client Success Partner
At a glance
Mid-level Customer Success role at Gartner. Sydney · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Guide sponsors through onboarding and help them make full use of package elements such as booths, registration and banners
- Advise exhibitors on their purchased offerings throughout each event cycle, including virtual and in-person conferences
- Coordinate with conference operations, content, programming and marketing teams to resolve client needs
- Stay in regular contact with clients, document the value they confirm and support sales colleagues in retention and renewal discussions
- Manage service for roughly 120 exhibitor clients across four to five conferences each year
What you bring
- At least one year of experience working directly with clients
- Strong written and spoken communication, including presenting ideas and persuading others
- Proficiency with Microsoft Office and G Suite
Who this fits
This role suits someone who can organize competing deadlines, respond professionally to client requests and work independently as well as with a team. You should be willing to travel and provide on-site client support at four to six events annually. It is based in Sydney.
From the employer
Glossary
Client = exhibitors / sponsors who purchased a sponsorship package at a Gartner / Evanta physical or virtual conference
Product = sponsorship package purchased by the exhibitor/sponsor
Mission
The Client Success team members align themselves to the sales team to deliver value to clients and ensure they have got the conviction to renew and grow their partnership with the Gartner/Evanta conference business. Critical role that drives client retention and builds a strong foundation for growth.
Responsibilities
- Serve as primary point of contact for clients as it relates to client onboarding and maximizing the components of their sponsorship package whether virtual or live conference (logo, booth, registration, product literatures, promotional banners)
- Understand the exhibit products and act as trusted advisor during the course of an event cycle to assure best use of each purchased product offering
- Support approximately 120 exhibitor-clients per year across 4-5 conferences.
- Collaborate effectively with the wider conference business: operations, content, program management and marketing teams to enable the success of clients
- Partner with the Event Sales Organization to drive satisfaction, account retention and growth
- Cultivate and expand existing business relationships through frequent pro-active client interactions to understand client’s business, industry and mission critical priorities
- Drive high client call activity to ensure timely on-boarding and pro-active service delivery pre-event, onsite and post-event
- Evaluate and track the client experience at every conference allowing for improved processes and actions
- Provide evidence of value received as confirmed by the client to be utilized in driving the renewal
- Join Event Sales Account Executive on client calls and meetings as needed to support sales or secure a renewal
Requirements
- 1-3 Years of experience in a client-facing role
- Passionate about service delivery and driven by client success
- Strong business acumen
- Ability to receive, interpret and react to client requests in a customer focused manner and high degree of professionalism
- Highly organized with a strong attention to detail
- Excellent written and verbal communication skills including presentation skills and persuading others
- Ability to manage multiple deadlines, prioritize and work under pressure
- Ability to work independently and within a team
- Proficiency in the MS Office suite and G-suite
- Willingness to travel and offer onsite event support to clients (4-6 events a year)
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
Gartner is the world authority on AI
At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.
It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.
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Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy
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