Customer Success Manager
At a glance
Manager-level Customer Success role at Motorolasolutions. Sydney · full-time · no salary stated · we estimate A$102,500–A$146,750 across Australia.
Motorolasolutions has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Guide customers after purchase toward stronger platform use and satisfaction, helping protect retention
- Build trusted, strategic partnerships with the customer accounts assigned to you
- Create proactive success plans with customers, setting goals and measures of progress together
What you bring
- At least four years in customer advocacy, sales, engineering or another listed function
- Hands-on experience with CRM software and customer success platforms
- You can obtain customer-required background clearance and understand Noggin’s platform or similar software
Who this fits
This experienced customer success role suits someone who can build strategic customer relationships and shape account-specific success plans. Travel is under ten percent, and relocation is not provided.
From the employer
Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
Department DescriptionNoggin is a leader in integrated resilience management technology, offering a next-generation, cloud-based platform that combines 10 essential solutions into one unified system. Our award-winning platform seamlessly integrates operational and third-party risk management, operational resilience, business continuity, incident and crisis management, emergency management, and security and safety operations.
Job Description
Engage with Customers post-sale to drive user adoption and satisfaction, ensuring high Customer retention. Forge highly effective customer partnerships and establish a trusted advisor/strategic partner relationship with target accounts. Work with targeted Customers to develop a proactive individual Customer Success Plan including establishing critical goals and key performance indicators.
Basic Requirements
- 4+ years experience in one of the following: customer advocacy, sales, engineering, or project management.
- Experience with CRM software (e.g., Salesforce, HubSpot) and Customer Success platforms (e.g., Gainsight, ChurnZero).
- Must be able to obtain background clearance as required by customers.
- Familiarity with (or proven aptitude for understanding similar software) the Noggin enterprise software platform.
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
ExperiencedReferral Payment Plan
NoEEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
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